Manager, Software Engineering

Toshiba Global Commerce Solutions is seeking a Software Engineering Manager to lead teams building the next chapter of ELERA: AI-native development tooling, an agentic platform layer, and a FAANG‑aligned operating model where engineering owns delivery end to end.

The level of this role, from first‑line manager through senior manager scope, is matched to the candidate's demonstrated experience, team size, and product complexity. Strong tech leads moving into management for the first time and seasoned managers leading large groups are both encouraged to apply.

Our software runs at tens of thousands of retail stores worldwide. If you have used self‑checkout at a major warehouse club, paid at a Fortune 500 big‑box retailer, or shopped at a global grocery chain or apparel brand, you have likely used our software products. It is the retail commerce platform we build at TGCS, powering point of sale, mobile, self‑service, and back‑of‑store operations for many of the largest retailers.

Responsibilities

Own delivery, quality, and team health for one or more product areas inside ELERA. Concretely:

• Delivery and execution – engineering execution, milestone plan, sprint tracking, technical risk, and quality. You are accountable and responsible.
• The team – hiring, performance, compensation, career development, and hard conversations. You take action early.
• Technical fluency – stay close enough to the code to be useful in design reviews, debug a production issue, and challenge a trade‑off. Partner with Principal Engineers on standards.
• Product reality – know the architecture, the backlog, your customers, and how the product performs in the market.
• Production support – own customer escalations affecting your scope and meet SLAs.

Required Qualifications and Experience

• 5–10+ years in software development, including 3–10 years in leadership or manager role.
• Bachelor’s degree in computer science, engineering, or equivalent.
• Strong software engineering background with a track record of shipping production systems at scale. Able to hold a deep technical conversation with senior engineers and Principal‑level architects.
• Demonstrated leadership of software engineers, formally as a manager or as a tech lead, staff engineer, or senior IC who has owned end‑to‑end delivery for a team’s scope. Experience hiring, developing, performance‑managing, and, when needed, exiting engineers.
• Working knowledge of modern Agile delivery, the SDLC, and CI/CD practices in a continuous‑deployment environment.
• Comfort moving between the architectural level and the debugger, and between an executive review and a sprint stand‑up, in the same day.
• Track record of leading through ambiguity, owning a missed commitment without deflection, and recovering from a production incident.
• Excellent written and verbal communication. Write tight status updates, run focused meetings, and present executive‑ready trade‑offs.
• Direct, low‑ego, honest. Disagree clearly, commit cleanly, and tell people the truth.

Highly Preferred

• Experience with AI‑assisted development workflows: coding agents, AI‑driven test generation, RAG‑based developer tooling, or agentic CI/CD.
• Retail, payments, POS, or other transaction‑critical systems experience.
• Familiarity with our stack: Java/Spring Boot, Node.js/TypeScript, Docker, Kubernetes on Azure AKS, GitLab CI/CD, Jenkins, MongoDB.
• Experience leading distributed or multi‑site teams.

How We Work

• Engineering owns delivery. The vertical chain (VP, Senior Director, Director, EM, Engineers) owns outcomes. No PMO running our schedules. Accountability follows control.
• Horizontal teams scale us, not own us. You will own end‑to‑end delivery. Technical Program Managers, Quality, DevOps, and Principal Engineers coordinate, automate, architect, and unblock. They support delivery; they do not own it.
• AI removes overhead, not accountability. We invest heavily in agentic tooling for status, risk detection, test generation, and reporting to reduce the coordination tax on engineers and managers.

You will not be handing off status to a project manager, hand‑walking a Project Management Office through a milestone plan or waiting for a Technical Program Manager to tell you what your team is building. You drive the plan, you call the risks, you ship the product.

About Toshiba Global Commerce Solutions

Toshiba Global Commerce Solutions is a dynamic billion‑dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. Our in‑store solutions and customer base have positioned us as the world's installed market share leader.

Benefits

• Employee Assistance Programs
• Pre‑tax spending accounts
• 401(k) plan with company match
• Company‑provided life insurance
• Pet insurance

Compensation

• Base Salary Range: $130,000 – $200,000
• Discretionary Bonus Plan: Eligible for annual performance‑based bonus (individual and company).

EEO Statement

Toshiba Global Commerce Solutions is an equal‑opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression, sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email View email address on click.appcast.io to request an accommodation.