Software Implementation Specialist (Go-Live Guardian)

Job Description

Job Description

Description:

Software Implementation Specialist (Go-Live Guardian)

Glendale, Arizona, Hybrid, 3-Days In-Office

Do you get genuine satisfaction watching a messy spreadsheet turn into one clean, accurate structure? Do you feel steady, not scattered, when you're juggling a dozen things at once because you know exactly where every one of them stands? Does a customer's “wait, that's actually so much easier now” moment, the one you get to watch happen live while you walk them through the system yourself, make your whole week? Do you already reach for AI to move faster through the repetitive parts of your job, and know exactly when to double-check what it hands you? Are you the person your last team called when something absolutely needed to get done right? If so, keep reading...

RTA's software helps fleets keep school buses, ambulances, transit vehicles, and service trucks running safely every day. Every successful customer starts with a great implementation. Your mission is to guide new customers from signed contract to confident go-live by transforming messy data into clean systems, reducing uncertainty, and making sure every fleet manager feels ready—not overwhelmed—when it's time to launch.

Reporting to the Implementation Supervisor, you'll own a portfolio of non-enterprise customer implementations from signed contract through confident go-live. You'll personally clean and migrate customer data, configure Fleet360, and lead each customer through their first experience in the system so they leave feeling confident—not just completed. Training will take over deeper, role-based instruction, but building trust, reducing uncertainty, and creating momentum starts with you. This position plays a direct role in RTA's mission to help fleets succeed, one successful implementation at a time.

What We're Looking For

In general, someone who:

• Feels at home being a member of a healthy team. This means they aren't afraid to mix it up or be held accountable by the team, and they are willing to hold others accountable as well. People with trust issues and insecurity need not apply. No, seriously.
• Passionately cares about our clients and helping them be more successful. Our clients are fleet managers, parts clerks, and automotive technicians who maintain everything from squad cars to school buses so that everyone comes home safely at the end of the day.
• Thinks of themselves less, while not thinking less of themselves. They are other-centric and compassionate.
• Is willing to lift boxes, clean floors, and hold doors if that's what it takes to get something done.
• Loves to read, learn, grow, and stretch themselves. Bonus points for each book you've read by Patrick Lencioni.
• Is constantly looking for more: more to learn, more to do, and more opportunity.
• Has implementation, onboarding, or fleet-adjacent experience. Preferred but not required. If you've done this kind of work before, in any industry, you'll hit the ground running.

Specifically for this job, someone who:

• Owns a portfolio of 12 to 15 concurrent implementations at a time, keeping every phase, deadline, and open item assigned to a real owner and a real date. Nothing slides because it slipped your mind.
• Personally executes data cleanup, compilation, and migration into Fleet360 for every account. You don't hand this off. You do it yourself, every time, and you do it well.
• Spots data quality issues (missing fields, wrong formats, out-of-range values) before they become someone else's problem three weeks from now.
• Is fluent with VLOOKUP or XLOOKUP, COUNTIFS, and basic IF logic, and comfortable pulling data from a couple of different sources into one clean structure.
• Personally leads each customer through their configured Fleet360 setup before go-live. This is not a hand-off to Training. You're the first person who shows them the system in action, answers the “wait, how do I...” questions in real time, and makes sure they're genuinely comfortable before you call it done.
• Builds confidence by communicating proactively, setting clear expectations, and helping customers feel supported throughout the implementation—not just on go-live day.
• Holds the agreed scope line with customers, documents variations instead of letting them quietly expand, and knows exactly when to loop in Training for deeper, role-based instruction or Support for a technical issue versus handling it yourself.
• Notices hesitation or drift in a customer relationship early, names it out loud, and does something about it before it becomes a stalled account.
• Celebrates customer wins along the way, recognizing that small moments of progress build confidence and momentum throughout the implementation.
• Operates with an AI-first mindset, using AI to accelerate data analysis, customer communication, troubleshooting, and implementation work—while applying sound judgment to validate the results before they reach a customer. This one is not optional here.
• Communicates clearly and calmly with customers who are stressed about a system change, translating technical steps into plain language they can actually act on.
• Builds real rapport with customers, not just a project plan, so trust survives the inevitable bump in the timeline.
• Every fleet manager who signs with RTA is about to go through a system change they've never done before, and they know it. You're the one who leads them through it, every step, until they walk into go-live confident instead of anxious. Are you the reason they never had to worry? Let's find out.

This Role Probably Is Not for You if...

• You need one account to focus on at a time. This role means running 12 to 15 in parallel, every week, without losing the thread on any of them.
• You'd rather hand off the data work to someone else. Cleaning, compiling, and migrating customer data is yours to do personally, every account, every time.
• You go quiet when a timeline starts slipping instead of naming it out loud. Drift left unaddressed is exactly what this role exists to prevent.
• You treat scope creep as someone else's problem to catch. If a customer's ask quietly expands and you don't document it, this isn't your seat.
• You think using AI is cutting corners, or you're waiting for someone else to figure out how it fits your job. At RTA, that's not a personality quirk. It's a mismatch with the role.
• You want your fleet background or SQL skills to carry you. Those help, and we value them, but they don't substitute for genuine project management and hands-on data execution.
• You'd rather someone else teach the customer. You are the one who walks each customer through the system and makes sure it clicks for them before go-live. If you want to configure it and disappear, this isn't your seat.
• You want to operate as a free agent. You'll report to the Implementation Supervisor and work in lockstep with Training as they take over deeper instruction after you. If you'd rather go solo, keep scrolling.

Key Results Areas (aka the Job Outcomes)

• Maintain a live portfolio of 12 to 15 concurrent implementations at any given time, with every open item assigned a real owner and a real due date.
• Hit the agreed go-live date on at least 90% of assigned accounts each quarter, flagging any at-risk timeline at least 2 weeks before it slips.
• Personally complete data cleanup, compilation, and migration into Fleet360 for 100% of assigned accounts, with zero downstream data-quality escalations traced back to migration error.
• Personally lead a system walkthrough with 100% of assigned customers before go-live, so no account reaches go-live without hands-on time in Fleet360 with you.
• Log 100% of customer scope variations in the account record within 2 business days of occurring.
• Maintain a customer satisfaction rating of 90% or higher across completed implementations each quarter.
• Put at least one new AI-assisted workflow into practice per quarter that measurably speeds up data review, customer communication, or troubleshooting.
• Complete 95% of implementation milestones by their committed due dates, ensuring clean handoffs to Training and Support.

Qualifications

OK, the boring HR part of the job posting that looks like every other posting out there, but it's necessary:

• 2+ years of experience in a customer-facing implementation, onboarding, or B2B SaaS role
• Proven ability to manage multiple concurrent accounts or projects without losing detail on any one of them
• Fleet, fleet-adjacent, or public sector operations experience preferred, not required
• Demonstrated, real-world use of AI tools to increase speed or accuracy in your work, with specific examples you can speak to
• Proficient with Microsoft 365, especially Excel, including VLOOKUP or XLOOKUP, COUNTIFS, and basic IF logic
• Comfortable consolidating data from multiple sources or tabs into one clean, accurate structure
• Comfortable leading live software walkthroughs with customers, virtual or in person, and explaining technical steps in plain language
• Excellent written and verbal communication skills
• Exposure to SQL or structured databases preferred, not required

Gene Kranz kept Apollo 13 alive by tracking every system, every number, and every open item in real time, with zero room for anything to quietly slip through the cracks. Radar O'Reilly ran an entire Army camp before anyone finished asking him for something. Think you can bring that kind of command to 12 to 15 fleet accounts at once? Prove it.

The Bottom Line

You've made it this far, congratulations. We're looking for someone with an almost frightening intensity around organization, follow-through, and genuinely caring whether a customer succeeds, not just whether their project closes out on paper. If you feel a quiet sense of pride when every account on your list is exactly where it should be, we want to talk.

Compensation & Work Location

• Total compensation for this role is between $85,000 and $105,000 based on experience.
• This is a hybrid role based at RTA HQ in Glendale, Arizona: in-office Monday, Wednesday, and Friday, with work-from-home eligibility on Tuesdays and Thursdays after your first 60 days.
• Travel is minimal, less than 10% annually, based on business needs.
• This position is classified as exempt and is not eligible for overtime pay.

Why Top Talent Chooses RTA

• We invest in our people — period.
• 401(k) with 6% Safe Harbor match (100% vested day one)
• Flexible PTO model built on trust and manager-approved time off
• Cigna PPO and HSA medical plan options with company contributions ($780–$1,950 annually)
• Garner Health HRA program: up to $1,000 individual / $2,000 family reimbursement opportunity
• Wellness rewards up to $350 annually
• Virtual care and mental health support resources
• Company-sponsored benefits including dental, vision, EAP, life, STD, LTD, legal plan, and identity theft protection options
• Additional employee perks, wellness initiatives, and discount programs

The Part We're Most Proud Of

• 99% of employees say RTA is a Great Place to Work® (Certified 3 years running)
• 30% ARR growth — two years straight
• We are an AI-forward company building for the future
• We see you. You have been reading this for six minutes. Just apply already.

About Us

RTA has been established since 1979 and has the reputation of providing the best customer service in the market. Our purpose is to help fleets succeed. We pride ourselves on creating a caring, family-oriented atmosphere for both staff and clients, and love that our work makes a positive impact on all the lives we touch. Our clients carry kids in school buses, first responders in emergency vehicles, patients in ambulances, food and medical supplies in trucks, and people just taking the bus or train to work. We do meaningful work, and we want our clients to have the best tools available to them.

Our office spaces are open, spacious, and colorful, with an abundance of natural light. We come together often as a company to enjoy freshly baked desserts or awesome lunches, and genuinely enjoy each other's company. We offer some pretty unique perks and benefits, as well as all the standard ones. We're happy to talk through all the options.

Physical & Travel Requirements

This role has the following physical and travel requirements:

• Ability to sit or stand for extended periods
• Ability to work at a computer for prolonged periods
• Ability to travel up to 10% (minimal travel based on business needs)

Heading to RTA HQ?

Coming from the east side? You'll enjoy waving at the traffic going the other way while never having to stare at the blinding sun. It only takes about 25 minutes to get here from downtown Scottsdale in the mornings. We are located close to Arrowhead Mall, with quick access to the 101 from multiple directions. If all of this sounds like you, and your type of company, then click apply. Seriously, we've asked you four times now, and you are still reading. Bonus points for being thorough.

Reasonable Accommodation

RTA is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need a reasonable accommodation to complete the application process or perform the essential functions of this role, please notify us at View email address on ziprecruiter.com.

Employment Notices

Employment with RTA is at-will. This means either the employee or the company may terminate the employment relationship at any time, with or without cause or notice, subject to applicable law.

Employment with RTA may be contingent upon successful completion of a background check and other pre-employment screenings, consistent with applicable law.

We cannot accept student visas or provide sponsorship at this time.