Senior Project Manager- CX Transformations Programs

Location This is a hybrid role based in Atlanta, Chicago, Dallas, Miami. About the job you are considering Project Managers are responsible for overseeing the project/engagement/contract/activity on a daily basis and are responsible for delivering high‑quality results within the identified objectives and constraints, ensuring the effective use of the allocated resources. They are also responsible for risk and issue management, project/engagement communication and stakeholder management. Project managers perform the activities of planning, organising, securing, monitoring and managing the resources and work necessary to deliver specific project goals, in an effective and efficient way. Your role Responsible for ensuring that client needs are satisfied through the formulation, development, implementation and delivery of application solutions in response to client requirements, expressed in approved service requests. PM is responsible for the overall project engagement plan, budget, structure, schedule and staffing requirements for the delivery organization. PM ensure that the project meets its deliverables in an agreed schedule, according to the scope, within stipulated budget, and to quality standards. Your skills & experience Create unique and innovative structures and ideas for broad‑based industries to improve and create a cutting‑edge technological framework Deliver multi‑threaded business strategy, transformative change, or operations improvement/turnaround initiatives Establish and drive program‑level communications, stakeholder engagement, governance and reporting cadence Maintain budgets, oversee staffing, and provide oversight of contracted services Drive the program management process to deliver project scope on time and within budget with responsibilities that include directing work efforts, reviewing integrated project plans, escalating and communicating resource needs, supervising quality reviews and managing issue resolution Ensure the integration of projects by adjusting the scope, timing and budgets based on business needs in collaboration with Project Managers to define the overall program plan Track key program milestones and recommend adjustments to Project Managers to meet commitments and ensure high‑quality deliverables Identify and prioritize opportunities to achieve enterprise goals or enhance program strategies by partnering with senior leadership and other key stakeholders Model and support Program and Project management standards to continuously improve engagement quality by serving as a subject‑matter expert (SME) and mentor to the Project Managers or leads Collaborate, facilitate, and present strategic guidance, influence and roadmaps for C‑level and Executive clients around Digital CX strategies Build and manage internal and external relationships at all levels within an organization Meet all service level agreements, KPIs, and all administrative duties in a collaborative environment Develop and deliver formal presentations to senior clients in both delivery and sales situations Ensure optimal collaboration and an integrated delivery approach between onshore and offshore teams Engage with DCX leadership and account teams to expand existing or similar transformation opportunities Compensation The base compensation range for this role in the posted location is: $82,082 – $193,440. Benefits Capgemini offers a comprehensive, non‑negotiable benefits package to all regular, full‑time employees. Paid time off based on employee grade (A‑F), defined by policy: vacation 12‑25 days depending on grade, company paid holidays, personal days, sick leave Medical, dental, and vision coverage (or provincial healthcare coordination in Canada) Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada) Life and disability insurance Employee assistance programs Other benefits as provided by local policy and eligibility Equal Employment Opportunity Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. Accessibility and Accommodation Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact. #J-18808-Ljbffr