Assistant Property Manager

Assistant Community Manager

As the Assistant Community Manager, you will combine sales, customer service, leadership, and marketing knowledge to lease apartment homes, lead a leasing team, and enhance and drive the resident experience via all site associates.

Champion for efficient office operations, unprecedented curb appeal, and office and model cleanliness and perfection

Assist your Community Manager in training, motivating, and supervising all onsite staff in order to achieve operational goals assigned to the property

Produce, create, and foster quality staff communications

Ensure that all onsite staff maintain a professional and friendly atmosphere in the leasing office/clubhouse and all other areas where prospective and current residents may interact

Respond to all emergency situations, prepare all necessary reporting, and notify your Community Manager

Maintain knowledge of current market conditions and trends for traffic, pricing and rent concessions, contributing any ideas to your Community Manager for marketing the community

Develop and implement sales and marketing strategies to increase property traffic, maintain closing ratios, and achieve and/or exceed budgeted occupancy and income goals

Create and post relevant and accurate content for all social media outlets for the property daily

Timely complete all required online training

Enhance and drive the resident experience by greeting customers, welcoming them into the community, providing them with all relevant information, understanding their requests, answering questions, and offering assistance

Answer and handle incoming correspondence, such as calls and emails, from prospects, current residents, and vendors, always offering excellent customer service

Plan, schedule, organize, and host resident functions as needed

Thoroughly understand and execute all phases of leasing and resident retention programs, show/close prospects, contact/follow-up on lease renewals

Respond to internet leads, answer prospect calls, and conduct community tours in accordance with Fair Housing Laws

Maintain accurate resident files and detailed notes of all interaction and correspondence with both prospects and residents

Exhibit exemplary knowledge and understanding of resident account ledgers, and confidently assist residents with any questions or issues they may present to you regarding their accounts

Deposit all monies received in the office daily; make and document contact with delinquent residents in an effort to lower the property's delinquency daily

Accurately prepare all notices such as late rent letters, eviction letters, return check letters, noise complaints, and lease violation letters, and ensure prompt delivery to residents and documentation in resident files

Accurately prepare, and be thoroughly knowledgeable about, all lease-related paperwork

Update and maintain records for move-ins/outs, application status, traffic activity, closing ratios, etc.

Check and handle voicemails and the Yardi CRM Queue several times daily

Accurately prepare all required reports and documentation as requested by your Community Manager

Perform all of the above and any other duties requested by your Community Manager

The Assistant Community Manager's Building Blocks of Success

Strong 2 - 4+ years of experience in property management or customer service-related industry preferred

High school diploma required; some college preferred

Excellent written and verbal communication skills

Bilingual abilities (written and verbal) preferred, and may be required based on specific needs of the property

Computer software experience in Word, Excel, Outlook, and Yardi preferred

Reliable transportation and valid Driver's License required

Ability to work flexible hours and weekends required