Head Housekeeper

The Head Housekeeper is responsible for overseeing and managing all aspects of the hotel's housekeeping and laundry operations. This role ensures the highest standards of cleanliness, maintenance, and guest satisfaction are consistently met throughout all guest rooms, public areas, and back-of-house spaces. The Head Housekeeper is a key leader, responsible for team management, inventory control, and departmental budgeting. Key Responsibilities I. Leadership and Management Team Leadership: Recruit, hire, train, schedule, supervise, and motivate the entire housekeeping and laundry staff (e.g., Room Attendants, Housepersons, Laundry Attendants). Performance Management: Conduct regular performance reviews, coaching sessions, and disciplinary actions as needed. Communication: Conduct daily shift briefings and regular departmental meetings to ensure clear communication of hotel occupancy, VIP arrivals, and special requests. Payroll & Scheduling: Manage departmental schedules and labor costs to ensure adequate coverage while adhering to budgetary guidelines. II. Operational Excellence Quality Control: Develop and implement standard operating procedures (SOPs) for cleaning activities. Inspections: Conduct daily inspections of guest rooms, common areas (lobbies, hallways, restrooms, meeting spaces), and back-of-house areas to ensure impeccable cleanliness and presentation. Coordination: Collaborate closely with the Front Office and Maintenance/Engineering departments to prioritize room status updates, resolve guest issues, and coordinate necessary repairs promptly. III. Health, Safety, and Security Compliance: Ensure the department operates in strict compliance with all local, state, and federal health, safety, and hygiene regulations (e.g., OSHA, HAZCOM). Training: Conduct comprehensive training on chemical handling, safe work practices, and emergency procedures. Security: Maintain key control and ensure staff adhere to hotel security policies, particularly regarding guest room access. Qualifications Experience: Minimum of 1 year of progressive experience in a supervisory or management role within a hotel housekeeping department (required). Education: High school diploma or equivalent (required). Skills: Strong leadership, organizational, and time management skills. Excellent written and verbal communication skills. Proficiency in housekeeping software and Microsoft Office Suite (Word, Excel). In-depth knowledge of cleaning chemicals, techniques, and equipment. Attributes: Meticulous attention to detail and a commitment to high-quality standards. Ability to work a flexible schedule, including weekends and holidays, based on business needs. Proven ability to work effectively under pressure and resolve problems efficiently. The well-being of guests is top of mind at Choice-branded hotels. Guests may experience a variety of new, improved cleanliness protocols and products. The Quality Inn® near Monument Health Rapid City Hospital gives you real value for your hard-earned money. Visitors can easily access national landmarks like the Badlands National Park, Crazy Horse Memorial and Mount Rushmore, as well as local attractions like Downtown Rapid City, Main Street Square and Black Hills Gold Factory. Our location in the medical hub of Rapid City allows our guest easy access to Monument Health entities, Black Hills Regional Eye Institute, Black Hills Surgical Hospital, and several medical offices in Rapid City. #J-18808-Ljbffr Best Western Yellowstone Crossing