Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Bonus based on performance
• Competitive salary
• Paid time off
• Training & development
• Flexible schedule

About Us:
At Neim Dani Insurance Agency, we pride ourselves on delivering exceptional customer experiences that build trust and support our community’s insurance needs. Join our team and contribute to a positive, growth-driven environment where your skills make a real impact.

Role Overview:
As a Customer Service Representative, you will be the frontline support for our customers, handling inquiries, assisting with policy changes, and helping process claims. Your attention to detail and empathetic approach will enhance client satisfaction and contribute to the agency’s ongoing success.

Key Responsibilities:

• Respond promptly to customer inquiries and provide clear policy information.
• Assist customers with policy updates, changes, and renewals.
• Process insurance claims and follow up to ensure resolution.
• Maintain accurate and up-to-date records of all customer interactions.
• Collaborate with team members to deliver seamless customer service.

Qualifications:

• Strong communication and interpersonal skills.
• Detail-oriented with the ability to multitask effectively.
• Customer-focused attitude with empathy and professionalism.

Why Join Us?

• Opportunity for career advancement within a supportive team.
• Develop your skills in a respected insurance agency.
• Work in a positive environment that values your contributions.