Medical Support Assistant

Job Title

This is the full performance level for MSAs. At this level, the MSA independently performs a full range of duties related to the delivery of health care services in an inpatient or outpatient setting.

Duties

Advises clinical staff on current administrative processes. The MSA is responsible for answering phones, greeting patients, relaying messages to appropriate staff inside or outside of the unit, and scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Assignments at this level include, but are not limited to:

• The MSA is responsible for scheduling appointments, including interpreting, and verifying provider orders in accordance with VHA national scheduling guidelines.
• Scheduling, canceling and rescheduling patient's appointment and/or consults.
• Entering no-show information.
• Monitoring the electronic wait list.
• Preparing for clinic visits.
• Monitoring both inpatient and outpatient appointments for areas of responsibility.
• Ensuring encounter forms are completed in order to obtain appropriate workload credit.
• Verifying and updating demographics and insurance information; processing all emergency and non-emergency transfers to other VA facilities or private hospitals.
• Performing basic eligibility, co-pays and preauthorization requirements for specific coverage.
• Other duties assigned.

Work Schedule : Employee may be required to work rotating shifts (including weekends) with rotating days Sunday-Saturday 06:30am -8:00pm (TODs vary)

Virtual: This is not a virtual position.

US Department of Veterans Affairs