Branch Sales Associate

Job Description

Job Description

Position Summary:
The Sales Associate’s duties and responsibilities include working closely with customers to determine their product/service needs, answer product questions, and recommend solutions. Our ideal candidate is able to promptly resolve customer complaints and ensure maximum client satisfaction. To be successful as a Sales Associate, you must stay up to date with product features and promotions.

Responsibilities/Duties:

• Ensure high levels of customer satisfaction through excellent sales service
• Assess customer needs and provide information on product features
• Welcome customers to the store and answer their queries
• “Go the extra mile” to drive sales
• Maintain in-stock and presentable condition of assigned areas
• Actively seek out customers in store
• Remain knowledgeable on Russo products/services offered and discuss appropriate options
• Process POS (point of sale) purchases
• Cross-sell products
• Collaborate with co-workers to ensure supreme customer service 
• Build productive and trusting relationships with customers
• Comply with inventory control procedures
• Suggest ways to improve sales (e.g., planning marketing activities, turning over showroom floor, etc.)
• Other tasks assigned by management 

Knowledge, Skills, and Abilities:

• Genuine enthusiasm for the company and our products/services
• Ability to empathize 
• Willingness to learn and positive attitude 
• Attention to detail and problem-solving skills
• Strong written and verbal communication
• Maintain knowledge of outdoor power equipment 
• Time management and organizational skills
• Ability to maintain a consistent teamwork mentality
• Excellent computer skills (Excel, Outlook, Word, Teams)
• Hands-on experience with POS systems; Microsoft NAV experience is a plus
• Basic understanding of sales principles and customer service practices
• Ability to work in a fast-paced environment
• Strong sense of personal responsibility 
• Bilingual is a plus

Credentials and Experience:

• High school diploma or equivalent
• Previous sales experience preferred
• Proven work experience as a Retail Sales Associate, Sales Representative or similar role

Physical Demands

• Employee must possess the ability to lift, carry, push, and pull materials and objects weighing between 40-50lbs
• Required to bend, stoop, kneel, squat, reach, and climb to perform work
• May be required to stand, walk, and use hands/fingers for long periods of time
• May be required to look at a computer screen for long periods of time

Benefits:

• Flexible scheduling (Open Saturdays till noon, closed Sundays!)
• Paid time off
• Paid vacation
• Overtime opportunity
• Major medical- BlueCross BlueShield
• Vision and dental coverage
• 401(k) employer match contribution- WE MATCH 100%
• FREE company apparel
• Wellness programs
• Professional development opportunities
• Employee discount

Russo Hardware, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Russo Hardware, Inc. complies with all applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.