Central Scheduler - Bilingual

Central Scheduler - Bilingual

Bilingual English/Spanish required.

POSITION SUMMARY

The Centralized Scheduler is responsible for answering phones, scheduling appointments, registration of patients, reminding patients of balances due of patient, placing reminder calls for dental patients, for confirming appointments and other receptionist duties as requested including maintaining supplies.

WHY LRMC:
Little River Medical Center is a non-profit community health center within Horry County. At Little River Medical Center, we strive to offer exceptional health services and deliver quality, compassionate care to everyone. We provide a wide range of affordable health and support service for every family.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Greet caller and announce name of healthcare facility in a clear speaking voice.
• Demonstrates the ability to establish and maintain effective, productive relations with co-workers, supervisors, patients and the public.
• Daily appointment scheduling, answers incoming calls, makes patient appointment and reminder calls.
• Maintains a neat/well organized work area.
• Responsible for maintaining an adequate amount of supplies.
• Registers and/or updates patient demographic information into the patients accounting system on a daily basis.
• Attends all in-service trainings as required.
• Maintains patient confidentiality at all times.
• Maintains Center confidentiality and Code of Compliance per policy.
• Strives to retrieve messages hourly and return calls to patient in a timely manner.
• Accurately and completely take messages and ensure the appropriate person immediately addresses emergency calls.
• Informs patients of our Sliding Fee Program and the proper documentation they will need to bring with them at the time of their visit.
• Confirm all patient appointments prior to arrival.
• Follows established policy and procedures.
• Performs other duties, as assigned.

QUALIFICATIONS:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Must remain courteous and considerate to patients and associates, possess tact and diplomacy, maintain professional appearance, possess good organization skills, be detailed oriented, be resourceful, be able to handle multiple tasks, be a self-starter and be able to work in a team oriented environment.
• Bilingual English/Spanish is required.

EDUCATION and/or EXPERIENCE:

• High School diploma or GED
• Bilingual English/Spanish

LRMC offers benefits such as:

• Medical, Vision & Dental insurance. Health Benefits start on the 1st of the month following the start date.
• Employer matched 403B Retirement Plan.
• Paid Vacation time, Sick time, & Holiday's. As well as paid qualifying Administrative Leave.
• Employer Paid Health Benefits: Life / AD&D Policies, Short/Long Term Disability, and an Employee Assistant Plan.