PART-TIME BATHER / FRONT DESK ASSOCIATE

Job Description

Job Description

The Pet Wash is seeking a dependable, professional, and hardworking Part-Time Bather / Front Desk Associate. The ideal candidate enjoys working with dogs, provides excellent customer service, and helps maintain a clean, organized, and welcoming facility.

BATHING & PET CARE RESPONSIBILITIES

● Bathe, brush, de-mat, dry, and care for dogs from start to finish.
● Perform nail clipping, Dremel nail services, ear cleaning, and teeth brushing.
● Provide approved add-on services for Self-Serve customers.
● Monitor dogs throughout their visits and report concerns to management or pet guardians.
● Follow all pet-handling, safety, and sanitation procedures.

FRONT DESK & CUSTOMER SERVICE RESPONSIBILITIES

● Answer phones professionally and courteously.
● Schedule, confirm, and manage appointments.
● Check customers and dogs in and out.
● Provide customer orientations and explain services, procedures, add-ons, policies, and charges.
● Maintain accurate customer and appointment records.
● Communicate professionally with pet guardians and deliver excellent customer service.

FACILITY & DAILY OPERATIONS

● Wash, dry, and properly store towels.
● Clean and organize bathing rooms, work areas, and storage areas.
● Maintain a clean, safe, and organized facility throughout the day.
● Monitor inventory and assist with ordering supplies and merchandise.
● Keep the facility stocked and ready for customers.
● Follow all company policies and procedures.

QUALIFICATIONS & REQUIREMENTS

● Must be an animal lover comfortable handling dogs of various sizes, breeds, and temperaments.
● Previous experience in dog bathing, grooming, kennel care, veterinary care, pet care, or a related field preferred.
● Excellent communication and customer-service skills.
● Friendly, professional, dependable, hardworking, and punctual.
● Knowledge of proper dog handling, bathing, drying, brushing, and basic grooming services.
● Ability to work independently, contribute positively to a team, and multitask in a busy environment.
● Willingness to learn and follow established procedures and safety standards.
● Weekend availability required.

POSITION

Part-Time | Weekends Required

Potential for full-time employment based on performance, reliability, experience, and business needs.

We are seeking someone who takes pride in their work, genuinely enjoys caring for dogs, provides outstanding customer service, and contributes reliably to our team.

Responsibilities:

• Bathe, brush, and dry dogs and cats of various breeds and sizes following proper grooming protocols
• Greet clients and their pets at the front desk with a friendly, professional demeanor
• Schedule appointments, answer phones, and manage booking software
• Process payments and handle point-of-sale transactions accurately
• Maintain a clean, safe, and sanitary environment in bathing and lobby areas
• Monitor pet behavior and flag any health or safety concerns to management
• Assist with retail product recommendations and upselling grooming add-ons

Requirements:

• Genuine love for animals and comfort handling pets of all breeds, sizes, and temperaments
• Prior experience in pet grooming, bathing, or veterinary/kennel environments is a plus
• Strong customer service and communication skills
• Ability to stand for extended periods and handle physical demands of pet bathing
• Reliable, punctual, and a strong team player
• Basic computer skills and comfort with scheduling or POS systems
• Availability to work part-time hours including weekends

About Us:

The Pet Wash is El Segundo's go-to destination for keeping beloved pets clean, happy, and healthy. Our customers trust us because we treat every pet like our own, delivering top-notch care in a friendly and stress-free environment. Our team loves coming to work every day because no two days are the same — and the wagging tails make it all worth it!