Mobility Endpoint Services Manager

Mobility Endpoint Services ManagerGreenberg Traurig (GT), a global law firm with locations across the world in 15 countries, has an exciting employment opportunity for you. We offer competitive compensation and an excellent benefits package, along with the opportunity to work within an innovative and collaborative environment.Join our Technology Team as a Mobility Endpoint Services Manager located in various offices.We are seeking a professional who thrives in a fast-paced, deadline-driven environment. The ideal candidate possesses strong problem-solving and decision-making abilities, ensuring efficiency and accuracy in every task. With a dedicated work ethic and a can-do attitude, you will take initiative and approach challenges with confidence and resilience. Excellent communication skills are essential for collaborating effectively across teams and delivering exceptional client service. If you are someone who demonstrates initiative, adaptability, and innovation, we invite you to join our team.This role can be based in various offices on a hybrid basis. This role reports to the Director of Enterprise Messaging.Position SummaryThe Mobility Endpoint Services Manager is a hybrid technical and strategic leadership role responsible for the end-to-end lifecycle of the organization's mobile ecosystem. This position bridges the gap between Modern Endpoint Management and Telecom Vendor Operations.The successful candidate will ensure that the global workforce has seamless, secure access to corporate resources while optimizing the costs and services provided by major wireless carriers globally.Key ResponsibilitiesDesigns, manages, and optimizes the Microsoft Intune environment for iOS and Android endpoints, including Compliance Policies and Conditional Access aligned to Zero Trust principlesOversees mobile application lifecycle management, including MAM deployment and app protection policies to prevent data leakageManages automated device enrollment using Apple Business Manager (DEP) and Android EnterpriseServes as Tier III escalation lead for complex mobile device, enrollment, and connectivity issuesDefines and maintains mobile hardware standards based on security requirements, platform capabilities, and carrier compatibilityAssists in telecom vendor management, acting as the liaison for Verizon, AT&T, and T-Mobile; conducts quarterly business reviews and enforces SLAsPerforms Telecom Expense Management (TEM) by auditing invoices, eliminating unused lines, and optimizing rate plans to control costsSupports enterprise cellular contract negotiations, including hardware subsidies and international roaming agreements globallyProduces executive reporting and dashboards covering device compliance, carrier spend versus budget, and device lifecycle statusEstablishes and operates a mobile security vulnerability management process, including identification, risk assessment, and remediation of OS, application, and carrier-related vulnerabilitiesMonitors mobile security advisories from platform vendors and carriers, translating findings into enforceable remediation actions such as OS version requirements, configuration changes, and Conditional Access updatesValidates mobile security controls including encryption, jailbreak/root detection, app protection, VPN or Microsoft Tunnel configurations, and certificate-based authenticationCollaborates with Information Security, Legal, and Risk teams during mobile-related incidents, audits, investigations, and client inquiries, providing accurate device posture and remediation evidenceEvaluates emerging mobile technologies and platform roadmaps, recommending adoption, deferral, or exclusion based on security risk, operational value, and enterprise readinessLeads controlled pilots and proofs of concept for new mobile capabilities, with defined success criteria, security review, and executive-level outcome reportingIdentifies opportunities to enhance secure mobile workflows for attorneys, executives, and business users without increasing operational risk or support complexityFosters a proactive, collaborative support culture that promotes transparency, responsiveness, and continuous improvementCreates and delivers presentations to various audiencesAppears on camera for meetings with colleagues and vendorsQualificationsSkills & CompetenciesStrong proficiency in mobile device platforms, including iOS/iPadOS and Android Enterprise, across multiple OS versionsExpert knowledge of Intune capabilities, including configuration profiles, compliance policies, Conditional Access, update rings, and enrollment modelsWorking knowledge of mobile networking concepts, including cellular bands, 5G architecture, and mobile VPN/proxy configurationsFamiliarity with carrier management portals and tools (or equivalent enterprise telecom platforms)Ability to translate technical data into executive-level reporting, dashboards, and metricsStrong understanding of mobile security principles, including device compliance, encryption, app protection, and threat mitigationAbility to interpret and act on mobile security advisories from platform vendors and carriersKnowledge of Telecom Expense Management (TEM) practices, including invoice review, cost optimization, and lifecycle managementExcellent organizational skills and attention to detail, with the ability to manage multiple priorities simultaneouslyStrong written and verbal communication skills, including the ability to explain technical concepts to non-technical stakeholdersCommitment to standards, documentation, and operational disciplineCollaborative mindset with strong interpersonal skills, fostering an open and proactive support environmentEducation & Prior ExperienceBachelor's degree preferredAdvanced endpoint management experience (7+ years) with deep expertise in Microsoft IntuneHands-on experience with mobile enrollment frameworks, including Apple Business Manager (DEP) and Android EnterpriseExperience with Microsoft Graph, Power Automate, and Power BI to support automation, reporting, and operational insightsExperience supporting security, risk, audit, or incident response activities related to mobile devices and accessExperience managing enterprise telecom vendors, including service reviews and SLA accountabilityExposure to enterprise contract support, including hardware subsidies and international roaming considerationsGT is an EEO employer with an inclusive workplace committed to merit-based consideration and review without regard to an individual's race, sex, or other protected characteristics and to the principles of non-discrimination on any protected basis.