Senior Case Manager

About HELP USA

At HELP USA, we work to ensure that everyone has a place to call home. We’re one of the nation’s largest homeless services providers and low-income housing developers serving at-risk populations including families, individuals, veterans, survivors of domestic violence, people with physical and mental health challenges and disabilities, and seniors. With an annual operating budget approaching $150 million and 1400 employees working in nearly 60 programs, we have helped over 500,000 people facing homelessness and poverty to build better lives. We hope that you will consider joining our team in the fight against homelessness.

Position Overview

As Senior Case Manager, you’ll report to the Team Leader and supervise a team of three Case Managers as well as manage your own case load. You’ll provide assessment, counseling, and referral services to shelter clients; ensure that proper protocols are being followed; and perform quality assurance activities regarding delivery of services.

Specific responsibilities will include:

• Supervising Case Managers and maintaining a caseload of 23 clients.

• Following up on referrals to determine if they meet the criteria for admission to the shelter and verifying their appropriateness for referral to various programs.

• Assisting the Team Leader in providing guidance and direction to Case Managers to ensure assessments (including psycho-social evaluations) are being performed, Independent Living Plans are being promptly followed, referrals to appropriate programs are being made, and integration of services is occurring.

• Assisting the Team Leader in conducting chart reviews to ensure all required documents have been given to and acknowledged by clients and the delivery of services is properly coordinated.

• Providing individual and group counseling sessions to assist clients in achieving independence, obtaining permanent housing, and the returning to their communities.

• Ensuring that accurate and up to date clinical documents are being maintained and the required data is input into the AWARDS system by Case Managers in a timely fashion.

• Attending and participating in weekly case conference meetings on the status of each client.

• Coordinating the Money Management Program, exercising fiduciary responsibility on behalf of clients to ensure savings goals are being achieved and that clients are spending funds responsibly.

Requirements

• Bachelor’s Degree in Social Work or a related field required, Master’s Degree in Social Work preferred.

• Knowledgeable of relevant state and county regulations.

• A minimum of two years’ experience in case management, assessment, counseling, and crisis intervention preferred.

• Strong verbal, written, and negotiation skills, including experience in advocacy and mediation.

• Strong organizational and documentation skills.

• Ability to take the initiative, be dependable and resourceful, and pay keen attention to detail

• Excellent organizational skills to enable successful management of multiple tasks in a timely manner in a fast paced and demanding environment

• Knowledge of family systems approach to practice preferred.

• Knowledge of team concepts preferred.

• Computer literacy, particularly with Microsoft Office applications.

• Able to provide evening and weekend coverage as needed.

• Valid US Drivers’ license a plus.

Compensation: $21.63 - 25.24/hr

EOE. A Drug Free Workplace.