Senior Client Manager

Senior Client Manager

This role is a key part of the core Direct Transportation Sales team, contributing to Maersk's transformation of the shipping and logistics industry from traditional, manual processes that often lack transparency into a more digital, real-time, and paperless global operation. It offers a dynamic commercial opportunity within an international environment, providing strong employment benefits and meaningful growth potential both locally and globally. The position also presents a unique chance to join a highly engaged and motivated team at the forefront of Maersk's vision to become the leading global integrator of container logistics.

Key Responsibilities:

• Manage assigned customer and target base portfolio in pursuit to secure business in line with strategic objectives within the market segment.
• Proactively engage into new customer relationships, identify high potential customers, and develop them further into regular accounts
• On board customers to our Digital products or quarterly contracts
• Build understanding of all service offerings to be able to offer integrated solutions.
• Transfer sales leads to the concrete Spot and contract, own the lead through time of booking, coordinating with Customer service for smooth booking process, and engage with customers to promote self-service
• Ensure opportunities for cross-selling and up-selling are identified based on a deep understanding of the customer's business model, commodity, and pain points
• Drive the Logistics and Service revenue by connecting with product experts to deliver the L&S target

Accountabilities:

• Prepare and communicate weekly plan itineraries to sales team; maintain active contact list for clients in assigned territory
• Respond to all sales leads/key correspondence within identified timelines.
• Provide personalized service and build relationships with customers, identify
• Ensure customer relationship management tools are updated accurately
• Sales onboarding with new customers and hypercharge

Primary internal stakeholders (key interdependencies)

• Must be willing to collaborate and work with many other teams within in the organization including but not limited to ROM/TRADE, Marketing, Customer Service, Logistics Service Product owners and Maersk offices globally.

Primary external stakeholders

• 70+ Customer Based Portfolio

Required experience & skills:

• The ideal candidate must possess enthusiasm, a strong work ethic, and a willingness to learn. They must also be self-starters willing to be resourceful on their own within the organization. We also value great people skills, ambition, and integrity. The ideal candidate must have excellent interpersonal, presentation and communication skills (both written and oral). In addition, you must have organizational and time management skills including multi-tasking, prioritizing, and the ability to plan work activities efficiently to meet deadlines
• A Bachelor's degree with at least 5 years' work experience in a commercial role within the containerized freight industry
• Proficiency in persuasive End to End selling
• Ability to be both persuasive and influential
• Results driven and capable of working under pressure while keeping sight of the bigger picture and End to End business processes
• Proficient in Microsoft Office and industry sales related tools

Parameters for Success (key measures)

• Year on Year Volume, Ocean volume target and Revenue Performance
• Delivering Logistics and service revenue on target
• Intermodal attachment ratio
• Spot Conversion Ratio
• Contract Fulfillment Ratio
• Quarterly Volume and Logistics Services

This position generally requires availability for a 40 hour work week during standard business hours. The position also requires availability for nights, weekends, and holidays, based on customer and/or business needs, to include adjustments for global time zone differences

Job Type:

Full Time

Salary:

$80,000 to $105,000

Benefits:

Full time employees are eligible for Health Insurance, Paid Time Off, and 401k Match.

The above stated pay range is the anticipated starting salary range for this position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

Notice to applicants applying to positions in the United States

You must be authorized to work for any employer in the U.S.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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