Associate Account Manager

The Associate Account Manager is responsible for proactively maintaining and retaining relationships with existing customers for permanent commercial and industrial waste services in an assigned territory. The role includes making outbound calls and receiving inbound calls to retain business with Republic Services’ smaller, less complex commercial and industrial customers; and increasing the level of penetration in the assigned customer base by selling the full suite of Republic Services products. Principal Responsibilities Effectively maintains and retains existing customers by proactively reaching out on a daily basis. Develops and maintains thorough knowledge of the company’s available services, lines of business, pricing structures, and offers additional services as appropriate to assigned existing customers. Performs contractual re‑signs on existing customers to extend the relationship and increase profitability where appropriate. Responds to all cancellation requests in alignment with the established escalation policy. Proactively communicates with or responds to customers in support of company pricing initiatives. Utilizes Salesforce daily, schedules and documents all activities such as calls, meetings and proposals. Responsible for capturing customer emails, minimizing rate restrictions and customer credits. Increases customer penetration by selling the full suite of Republic Services products. Regularly meets with Sales Manager to review weekly retention activities, progress versus goals and status of key customer relationships. Performs other job‑related duties as assigned. Preferred Qualifications Waste or transportation industry experience. Minimum Qualifications High school diploma or G.E.D. (Required) 0–2 years of customer service experience. (Required) Rewarding Compensation And Benefits Eligible employees can elect to participate in: Comprehensive medical benefits coverage, dental plans and vision coverage. Health care and dependent care spending accounts. Short‑ and long‑term disability. Life insurance and accidental death & dismemberment insurance. Employee and Family Assistance Program (EAP). Employee discount programs. Retirement plan with a generous company match. Employee Stock Purchase Plan (ESPP). Paid Time Off (PTO) Benefits information: EEO STATEMENT: Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law. #J-18808-Ljbffr Republic Services