Patient Services Coordinator II

Overview The US Oncology Network is looking for a Patient Services Coordinator to join our team at Texas Oncology . This full‑time position will support the Oncology/TBS Department at our 1631 Lancaster Drive clinic in Grapevine, Texas. The typical work week is Monday through Friday, 8:00 a.m. – 4:30 p.m. This position can be either a level 1, 2, or Sr based on relevant work experience. As a part of the US Oncology Network, Texas Oncology delivers high‑quality, evidence‑based care to patients close to home. Texas Oncology is the largest community oncology provider in Texas and treats half of all Texans diagnosed with cancer annually. Patient Services Coordinator Duties The Patient Service Coordinator professionally greets and welcomes patients and their friends/family, registers and schedules appointments efficiently, answers, screens, and directs all incoming calls to appropriate personnel, relays messages between patients and clinical staff, and supports compliance with US Oncology's Shared Values. Responsibilities The essential duties and responsibilities (including but not limited to): Greets patients and visitors to the clinic promptly, courteously, and professionally. Checks in patients and informs clinical staff of patient arrival. Provides and explains paperwork for the patient to complete prior to examination, collects, proves for completeness, files patient forms, updates demographics and insurance information in the system, collects co‑pays and balances, and provides receipt. Answers, screens, and responds to routine questions, routes to appropriate personnel, or takes thorough messages. Pages clinic personnel as appropriate and communicates messages accurately and timely according to procedures. Checks patients out after examination. Schedules returning appointments in accordance with physician and/or office guidelines. Provides patients with appointment details such as time, location, directions, instruction sheets, and other details. Records patient cancellations and missed appointments, reschedules appointments, notifies appropriate staff of the cancellation, and makes note in patient chart. Provides general administrative support by filing charts and forms. Maintains lobby area in a neat and orderly manner. Maintains a legible supply of forms and appropriate office supplies required for daily activities. Adheres to confidentiality, state, federal, and HIPAA laws and guidelines with regard to patient records. Other duties as requested or assigned. May type memos and forms. Qualifications The ideal candidate for the Patient Services Coordinator will have the following background and experience: Level 1 High school diploma or equivalent required. Some receptionist or office experience preferred. Proficiency with computer systems and Microsoft Office (Outlook, Word, Excel) required. Must successfully complete required e‑learning courses within 90 days of occupying the position. Level 2 (including Level 1 requirements) At least eighteen (18) months front medical office receptionist experience with insurance forms and scheduling software required. Knowledge of this practice’s personnel, daily routines, and scheduling a plus. Level Sr (including Level 1 and 2 requirements) At least five years front medical office receptionist experience with insurance forms and scheduling software required. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is regularly required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand, walk, and reach with hands and arms, and may also be required to lift and/or move up to 30 pounds. The employee must have vision and hearing corrected to normal ranges. Work Environment The work environment requires frequent interaction with patients and staff. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. #J-18808-Ljbffr US Oncology Inc.