On-Site Senior CX Lead: Coaching, QA & Insights
Seacoast Service Partners, LLC.
Seacoast Service Partners is building a centralized customer care function in Orlando and seeks a hands-on Senior Customer Experience Specialist to stand it up and run it. You will coach a small CSR team, monitor calls, and ensure quality while handling overflow as needed. You will report to the Shared Services Manager and collaborate with marketing on lead routing. The role emphasizes coaching, process improvement, and strict on-site presence at our Orlando office, with incentives tied to #J-18808-Ljbffr Seacoast Service Partners, LLC.
Vacancy posted 4 days ago
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