Client Service Representative Kirby Family Vet

Role Overview Reporting into the Practice Manager, the Client Service Representative (CSR) provides an exceptional experience to clients during every interaction. The CSR performs practice administrative tasks such as record maintenance and appointment tracking, manages practice reception (visitor and telephone), maintains veterinary medical records, accounts, cash processing, data entry, word processing, and mail services. The CSR applies practical knowledge of practice processes, basic regulations governing visitors and animal patient treatment, and veterinary record requirements to ensure every patient is well cared for and every client has an exceptional experience. Competencies Patience & Compassion: Remaining professional while making doctors, teammates, clients, and patients feel comfortable, responding quickly and calmly to crises while maintaining a high standard of patient care. Collaboration & Teamwork: Coordinating actions with doctors and practice team members, providing timely feedback, incorporating feedback to ensure positive results, and sharing ideas openly. Communicating: Conveying instructions to clients and teammates to ensure successful patient care. Active Listening: Following doctors’ instructions and picking up the needs of doctors and teammates based on prior experiences and feedback. Organization Skills: Tracking lab specimens, medications, patient instructions, workflow, and other job‑related items while managing multiple patients and clients. Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction. Essential Responsibilities Lead practice opening and closing procedures per Practice Manager instructions and practice procedures. Ensure all public areas are clean and presentable for patients; clean and straighten the front desk, reception area, waiting area, office, public bathroom(s), and exam rooms. Process cash, checks, charge card payments, and credit account payments. Schedule appointments for the clinic, adhering to practice and doctor preferences and ensuring appropriate workflow. Assist in updating client/patient files as needed. Prepare and send client correspondence. Send reminder notices to clients for periodic notifications and conduct re‑calls to clients on a timely basis from a call‑back list. Perform a backup of the computer system on a regular basis as directed. Perform and oversee the posting of daily business. Welcome clients and patients to the practice with a warm and friendly demeanor, ensuring an excellent experience during the visit. Answer incoming telephone calls applying proper telephone etiquette. Present clients with medications, instructions, new client kits, and other take‑home items. Handle emergency situations with great care, patience, and by following established clinic policies and procedures. Address client concerns calmly and appropriately, ensuring every experience ends in satisfaction. Requirements / Qualifications Ability to work on weekends as required. High school diploma or equivalent. Previous veterinary experience preferred. Client satisfaction references preferred. Practice OSHA safety techniques, including proper PPE. Benefits Offered Paid time off. Health insurance; dental insurance; vision insurance. Retirement benefits or accounts. Bonus incentive. Flexible work schedules. Career and professional development. Employee Assistance Program. Employee Referral Program. Benefits offered may vary depending on full or part‑time employment status according to company policy. Pay Range USD $15.00 - $16.00 / Hr. #J-18808-Ljbffr Kirby-Family-Vet