Quality Assurance / Quality Improvement Associate

About BRIDGES BRIDGES is a mission-driven behavioral health nonprofit providing high-quality care to adults with serious mental health needs. We value collaboration, professional growth, and continuous improvement. We are a contract provider of the Los Angeles County Department of Mental Health. We are seeking a technology-forward Quality Assurance / Quality Improvement Associate to support compliance, operational excellence, and client-centered care. You will partner with clinical teams, program leaders, staff, and IT to monitor documentation and outcomes, support audits, and lead data-informed improvements. This role is technical, requiring strong skills with EHR systems, Microsoft 365 applications, and data tools, as well as the ability to support new initiatives such as client portals, telehealth integrations, and pilots involving clinical AI or automation. This is a full-time, on-site position Core Responsibilities Conduct chart reviews, documentation audits, and billing compliance checks Track and report quality metrics to leadership Support external audits, licensing visits, and funding reviews, including preparation, logistics, document preparation, and auditor communication Serve as EHR Administrator, managing client census and concurrent authorizations Collaborate on quality improvement projects and staff training initiatives Maintain knowledge of county, state, and federal behavioral health regulations Maintain accurate data entry, tracking, and reporting systems, ensuring the integrity of HIPAA-protected client and financial data Collaborate in implementing the Agency’s QA/QI work plan, identify trends from audits, support performance improvement projects, and facilitate process redesign or staff training as needed Collect, analyze, and summarize data (e.g., productivity, caseload metrics, no-show rates, clinical outcomes, billing turnaround time) for leadership, program managers, and funders Support or facilitate staff trainings on documentation best practices, regulatory compliance, outcome measurement, and continuous improvement Serve as a backup or support resource for the QA Coordinator during absences, special projects, or leadership initiatives Stay current with regulatory updates by attending trainings, meetings, and committees, and communicate impacts to management to support compliance and implementation planning Perform other duties as assigned to support QA/QI infrastructure and service excellence Qualifications Bachelor’s degree in Health Administration, Public Health, Data Analytics, or related field preferred (or equivalent combination of education and relevant experience) Minimum 1-2 years in QA, compliance, auditing, or data analysis (behavioral health experience preferred) Advanced experience administering EHR systems and reporting tools Strong analytical, problem-solving, and communication skills Commitment to confidentiality, HIPAA compliance, and cultural competency Experience generating reports and maintaining electronic documentation systems to support quality improvement and compliance initiatives Ability to work independently and collaboratively, prioritize multiple tasks, and meet deadlines in a fast-paced environment Job Type: Full-time Pay: $29.00 per hour Benefits: 401(k) matching Dental insurance Employee assistance program Health insurance Life insurance Paid time off Vision insurance Education: Bachelor's (Required) Experience: quality assurance: 1 year (Required) EHR systems: 1 year (Required) Ability to Commute: El Monte, CA 91732 (Required) Work Location: In person #J-18808-Ljbffr Voluntary Protection Programs Participants' Association, Inc.