Vice President, Head of Merchant Boarding Platforms

Vice President, Head Of Merchant Boarding Platforms

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

We are seeking a strategic, platform-minded Vice President of Product to lead our boarding orchestration platform. This role owns the core boarding and provisioning platform that powers merchant acquisition across SMB, Enterprise, and ISV / Platform channels.

You will be responsible for building scalable, compliant, and configurable boarding experiences that enable partners, sellers, and internal teams to efficiently bring merchants live while integrating seamlessly with enterprise risk, compliance, and underwriting decisioning systems.

This role focuses on boarding orchestration, data capture, configuration, and delivery, not policy ownership.

What You Will Do:

• Define and drive the vision for a unified onboarding and provisioning platform used across segments and partners.
• Establish a multi-year roadmap focused on configurability, reuse, scale, and regulatory alignment.
• Build and maintain as a product consumed by partners, sellers, and internal teams.

• Partner with Risk, Compliance, Underwriting, Engineering, Design, and GTM teams to deliver cohesive solutions.
• Collaborate with segment leads (SMB, Enterprise, ISO, ISV) to tailor onboarding flows to unique customer needs.

• Own the boarding platform's core capabilities including:
• Risk and compliance workflows
• Product provisioning and entitlements
• Developer-facing APIs, SDKs

• Champion intuitive, frictionless onboarding experiences for merchants and partners.
• Ensure solutions are scalable, secure, and meet regulatory requirements while also configurable to evolving boarding flows and requirements.

• Use data to monitor performance, identify bottlenecks, and drive continuous improvement.
• Define KPIs for onboarding success across segments.

• Build and mentor a high-performing product team focused on boarding.
• Foster a culture of ownership, experimentation, and customer obsession.

What You Need To Have:

• 1-2+ years of Product Management experience, with 5+ years in platform or product leadership role.
• Deep experience in payments, fintech, or other regulated environments.
• Deep understanding of merchant onboarding, provisioning, and compliance driven user journeys.
• Experience working with APIs, SDKs, and developer platforms.
• Proven success in building scalable products for diverse customer segments.
• Strong analytical, communication, and stakeholder management skills.
• Proven ability to partner effectively with Risk, Compliance, and Engineering without owning policy decisioning.
• Strong executive communication and stakeholder management skills.

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Salary Range $220,000.00 - $330,000.00. These pay ranges apply to employees in Sunnyvale, California. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company's sole discretion.

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact View email address on click.appcast.io. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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