Assistant Store Manager

Assistant Store Manager

The Assistant Store Manager supports the Manager with the day to day operations in the cafe. You care about the craft of coffee and bagels, the communities that we serve, the teams that we build, and the relationships that grow along the way. You are focused on serving the best coffee and bagels in a fast paced environment and think quick on your feet to adapt to the situations at hand. You know how to leverage the strengths of your team to build a one of a kind customer experience that both embraces and elevates an inclusive work culture.

You will:

• Support store operations while assisting the store manager in carrying out goals for the store and for the team.
• Able to train all new hires (shift leads, baristas, and counter).
• Conduct live bar training for all new baristas and attend workshops and regular meetings.
• ASMs may be required to travel to other locations in order to conduct live bar training if those locations do not have an ASM available.
• Role model on the floor communication and deployment and provide shift leads with best practices, coaching, and feedback.
• Show a willingness to improve and receive feedback and also provide respectful, constructive feedback to others by sharing best practices.
• Communicate problems and discrepancies to the store manager.
• Ensure all customers have a hospitable and welcoming experience by coaching the team on how to engage with customers to exceed their expectations.
• Promote and maintain a respectful work environment where all employees and customers are treated with respect and dignity.

You are:

• Searching for a career in food and beverage in a dynamic, growing company.
• Passionate about the craft and care that goes into great food and beverage.
• Reliable and a team player - your manager and teammates can depend on you to be punctual with a positive attitude.
• Thoughtful and looking to connect with the communities we serve by creating memorable experiences.
• Observant. You care about the little things and have an eye for detail.
• Eligible to work in the United States.

You have:

• Basic math and computer skills.
• A full-time scheduling availability and is available to work mornings, evenings, weekends, and holidays.
• An eye for analytics and noticing trends.

Some of our benefits:

• Health and dental insurance eligibility after 60 days of employment.
• Paid time off.
• Free drinks at any of our cafes.
• A staff meal policy for when you are working.
• Discounts on whole bean, food and pastry, and bottled beverage.
• 401k with a company match.

Our Assistant Store Manager positions are dynamic roles. Below are some of the physical demands the job will make of you:

• Ability to stand and walk for long periods of time. You will be on your feet for most of the day moving between stations and attending to the cafe.
• Use of hands to reach, grip and perform specific movements. You'll use your hands to operate a register, handle knives to cut bagels, spread cream cheeses, and serve coffee and tea (among other responsibilities).
• Squat, bend, and reach for items below your waist and above your shoulders. For example, you will need to bend down into a fridge to grab product, or reach above to grab cups.
• Ability to push/pull, lift/carry or move up to 50 pounds. For example, you'll handle gallons of milk, daily food orders, change trashes and carry dishes.
• Climbing stairs and ladders. You may need to use a step ladder to reach something or navigate up and down stairs to access storage areas.

Pavement Coffeehouse is an equal opportunity employer and embraces diversity in the workplace. We value an open mind, a positive attitude, and a passion for service and teamwork. We hire based on these qualities, a job's requirements, our business needs, and an applicant's qualifications. We do not tolerate discrimination or harassment of any kind in the hiring process or the workplace. We comply with the ADA and provide reasonable accommodations that allow qualified applicants/employees to perform the essential functions of the job. We also provide reasonable accommodations to applicants/employees to practice their religious beliefs. To request a religious accommodation contact your Area Manager or Director of Operations.

Boston, MA Onsite Full Time