Operations and Security Coordinator

Operations and Security Coordinator

PAFA is seeking a proactive and highly organized Operations and Security Coordinator to lead daily campus security and operational functions while helping create a safe, welcoming, and well-managed environment for community members. Reporting to the Chief Operations Officer, this hands-on role supervises security and housekeeping teams, coordinates emergency and event operations, and drives operational excellence through strong communication, accountability, and problem-solving.

The Operations and Security Coordinator serves as a lead operational resource responsible for coordinating and executing PAFA's campus security and select operational functions. Reporting to the Chief Operations Officer (COO), this role plays a critical part in ensuring a safe, secure, and well-managed campus environment.

This position operates with a high degree of independence, coordinating vendor performance, supporting incident response, and driving execution of operational standards across security, housekeeping, and event support functions.

Essential Duties and Responsibilities

Operations and Vendor Administration

• Serve as the primary day-to-day manager and point of contact for contracted security and housekeeping providers, establishing clear expectations, performance standards, and accountability measures.
• Coordinate daily operational coverage to ensure appropriate staffing levels and continuity of services.
• Monitor contractor performance, address service gaps, and recommend corrective actions or service adjustments to the COO as needed.
• Review invoices, verify service delivery, and flag discrepancies or concerns.
• Assist the COO in developing and managing the security and housekeeping operating budgets.
• Support implementation of operational procedures, workflow improvements, and continuous improvement initiatives.
• Partner with Visitor Experience, Museum, and Events teams to support operational planning and staffing for exhibitions, public programs, and special events.

Security and Safety

• Conduct routine security inspections and risk assessments related to access control, life safety, collections protection, and visitor/public safety; recommend and implement corrective actions.
• Oversee access control systems, key and card access programs, visitor management protocols, and related internal security procedures.
• Support and coordinate incident response activities, including documentation, reporting, and follow-up actions.
• Serve as the primary liaison with local police, fire, and emergency response agencies.
• Provide on-site leadership and operational support during emergencies, incidents, and high-profile events.

General Support

• Maintain accurate records, reports, and operational documentation related to contracted services, incidents, inspections, and compliance activities.
• Perform other related duties as assigned by the Chief Operations Officer.

Qualifications

• Bachelor's degree preferred; equivalent combination of education and relevant experience considered.
• Minimum of 4-6 years of experience in security, operations, or facilities management, preferably in museum, high education, cultural, or public-facing institutional environment.
• Strong understanding of security operations, event coordination, or facility management.
• Ability to work independently and make sound operational decisions.
• Strong communication, problem-solving, and organizational skills.
• Working knowledge of security operations, access control system, emergency response procedures, and life-safety requirements.
• Ability to exercise sound judgement in sensitive, high-pressure situations.
• Proficiency with standard office software and incident reporting systems.

Working Conditions

• Must be available to work flexible hours, including evenings and weekends, as required by operational needs and events.
• Ability to move throughout campus buildings, including historic facilities, and respond quickly to incidents or emergencies.