Program Manager, Licensed - FuzeRx

Role Description

We are looking for a Program Manager, Quality to join our Quality and Safety team at Alto Pharmacy. Alto is a full-service pharmacy with a national presence, offering both mail order delivery and 13 physical pharmacy locations supported by one of the most robust delivery networks in the industry. In this role, you will drive high-impact programs that ensure our patients receive their medications accurately, safely, and with an exceptional quality experience.

You will combine strategic thinking with deep analytical expertise to optimize quality operations across FuzeRx, manage working team relationships, identify areas of quality and non-compliance, leverage data insights to improve efficiency, and partner with cross-functional teams to scale Alto’s quality and safety capabilities as we continue to grow nationwide.

Accelerate Your Career as You:

• Drive FuzeRx’ cross-functional quality and safety program and performance from quality investigations to ongoing performance and successful mitigation completion, ensuring initiatives are executed on time, within scope, and aligned to business goals.
• Leverage advanced Looker / SQL expertise to analyze complex data sets, generate insights, and inform decision-making across multiple workstreams.
• Build business cases and data quality models to support strategic decision-making and program prioritization.
• Partner with senior stakeholders and carriers to define success metrics, track progress, and continuously optimize quality and safety operations.

Qualifications

• PharmD degree (Licensed Rph) required, with a concentration in Operations / Quality or a related field.
• 4 - 6 years of progressive program management or business operations experience in a data-driven environment.
• Proficient-level Looker / SQL proficiency, with demonstrated ability to independently query, analyze, and manipulate complex data sets.
• Strong analytical and problem-solving skills with proven ability to translate data into actionable insights.
• Proficiency with project management and collaboration tools (e.g., Slack, GSuite, Asana, Jira, Smartsheet).
• Exceptional communication and stakeholder management skills, with the ability to drive alignment across technical and business teams.

Requirements

• Prior experience in healthcare, technology, consulting, or high-growth industries.
• Experience managing multiple concurrent programs with competing priorities.
• Advanced Excel and/or experience with BI tools (Tableau, Looker, PowerBI).
• Demonstrated ability to influence executive decision-making and build consensus across diverse teams.
• PMP, Lean Six Sigma, or equivalent certification a plus.

Benefits

• Full-time employee benefits include: dental, vision, and multiple group medical plans to choose from.
• A 401(k) retirement savings plan.
• Group life insurance, accidental death and dismemberment (AD&D) insurance.
• Flexible spending account (FSA) and health savings account (HSA).
• Commuter benefits.
• Employer-paid short-term (STD) and long-term disability (LTD) insurance.
• Additional supplemental insurance plans (spouse life insurance, legal insurance, an employee assistance program, home health testing kits, and a fertility medication discount program).
• Flexible vacation time, accrued paid sick time, 10 paid holidays, and 2 floating holidays for full-time non-exempt employees.
• Eight weeks of paid parental leave for eligible employees, additional paid weeks for the birthing parent, and 4 weeks paid caregiver leave.
• A Lifestyle Spending Account allowance each month.