Customer Service Representative

Key Responsibilities

• Create and process purchase requisitions and purchase orders for required products and materials.

• Track orders and follow up with vendors to ensure timely delivery.

• Monitor existing orders and coordinate expedited or delayed shipments as needed.

• Enter and update received orders in the inventory management system.

• Review inventory levels and assist with stock replenishment recommendations.

• Communicate with vendors and customers regarding order status, delivery schedules, and product availability.

• Assist with invoice reconciliation and resolve purchase order or accounts payable discrepancies.

• Research vendors and product options to support quality, pricing, and delivery requirements.

• Coordinate returns or replacements for damaged, defective, excess, or expired inventory.

• Maintain accurate purchasing, inventory, and order records.

• Support inventory reporting, performance metrics, and cost-saving initiatives.

• Collaborate with on-site Storeroom Attendants and follow established safety and operating procedures.

• Maintain a clean, organized, and professional work environment.

• Perform other duties as assigned.

Required Qualifications

• High school diploma or equivalent.

• Strong computer skills and the ability to learn new software systems.

• Proficiency in Microsoft Office applications.

• Strong organizational skills and attention to detail.

• Good written and verbal communication skills.

• Basic mathematical and data-entry skills.

• Ability to work independently and manage multiple tasks.

• Strong customer service and problem-solving abilities.

Preferred Qualifications

• At least 1 year of experience in purchasing, procurement, or a related field.

• Experience creating and tracking purchase orders.

• Familiarity with SAP, Infor SX.e, ERP, or inventory management systems.

• Experience with vendor management, order processing, or invoice reconciliation.

• Experience in a manufacturing, industrial, warehouse, or storeroom environment.

• A bachelor's degree in Business, Finance, Supply Chain Management, or a related field is preferred but not required.

Shub

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