Regional Operations Manager

Manager of Operations

Pay: $90K/YR Plus DOE. The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant's experience, skills, abilities, geographic location, and alignment with market data.

The Manager of Operations will provide oversight of all contracted services across multiple sites within a geographic region. The Manager of Operations will be responsible to build strong client partnerships and drive operational excellence to ensure those sites within the region are meeting or exceeding client expectations.

Ideal candidates will possess a positive, can-do attitude and have a passion for helping others be successful. In this role, you will partner and consult with the local operations team, the national team and the client to drive win-win solutions. Successful candidates will bring a customer focused mindset as well as possess strong business and financial acumen skills. You will also provide support, direction and coaching to the project managers at each location.

ABM will accept applications until 7/15/2026.

Responsibilities

Essential Functions

Possess deep knowledge of the operation at each site (contract, scope of work, building type, client nuances, local market conditions)

Be responsible for the delivery and execution of all contracted janitorial services within the region

Build long-term sustainable partnerships with the client at each location

Consistently travel to and visit each site within the region and participate in frequent, regular onsite meetings with the client

Effectively address all client related communications in real time with a sense of urgency (emails, phone calls, requests)

Properly escalate issues that could impact local or national perceptions of ABM as a preferred facility services provider

Review financial performance regularly to forecast spend and course correct when necessary

Ensure cost control levers and metrics are in place to proactively monitor overall spend to monthly budget

Work directly with client and internal teams to ensure billing and collections are processed in a timely manner

Negotiate modifications to compensation or staffing plans based on site specific needs, market conditions and client driven initiatives

Prepare and develop financial and operational reports weekly and monthly

Work closely with project managers to develop their operational knowledge and management capabilities

Make sure all onsite employees have clear job assignments, roles and responsibilities

Develop site specific performance standards and ensure portfolio wide standards are being met

Proactively create consistent and effective operational processes and see them through to implementation

Ensure all sites are properly documenting employee onboarding, badging, safety, job training and performance management issues

Drive and promote a strong safety culture; reinforce ABM and client safety programs

Ensure each site is conducting formal quality checks and inspections according to plan

Continuously monitor the overall performance of each site and make appropriate changes to improve performance

Up-sell additional services and tag jobs above and beyond contractual agreements

Partner with local and national 3rd party vendors and suppliers for onsite material, supplies and equipment (ordering, pricing, repair, testing out new products)

Understand and comply with ABM policies and procedures

Job duties may be modified at any time

Qualifications

Minimum Requirements

Bachelor's degree preferred or equivalent military experience

Minimum of 5-7 years of management experience

Minimum of 5-7 years in facility services or building management (multi-site locations preferred)

Experience in warehouse, distribution center or manufacturing environments is a plus

Previous custodial experience desired

Able to travel by car weekly to sites within region

Extended travel outside of region (10%)

Excellent organizational skills and attention to detail

Proficient in Microsoft Office

Must have working knowledge of OSHA safety standards and regulations

Must maintain a valid State issued driver's license