Regional Head of Air Business Process Excellence

At Maersk were transforming global supply chains through end-to-end integrated logistics. As a global leader in connecting and simplifying trade we help businesses move goods seamlessly across ocean air landside transportation and warehousing all supported by cutting-edge technology and an extensive global network.

Were committed to building an inclusive workplace where everyone feels valued heard and able to be themselves. Our team members come from a wide range of backgrounds experiences and perspectives and we value the unique strengths each person contributes. With over 100000 employees across 130 countries we work together to shape the future of global trade and logistics.

About the Role

As Regional Head of Air Business Process Excellence you will lead end-to-end process governance operational excellence compliance and continuous improvement for Maersk Air Freight across North America with the primary focus on the United States. You will translate global standards and The Maersk Way into practical locally relevant execution across gateways branches warehouses and Global Service Center operations. This is a hands-on leadership role for someone who can design test implement and sustain processes while guiding a regional team and influencing senior stakeholders across a complex matrix organization.

What we offer

This is an exciting career opportunity to work in a truly international company that makes global trade happen. You will be interacting daily with passionate colleagues around the world giving you the opportunity to develop your professional skills in a global environment. Through the training and support we provide and learning on the job you will have the chance to truly take your career all the way.

In addition you will:

• Shape a highly visible regional function at the center of Air Freight operational performance and transformation.

• Lead practical process design and implementation across major U.S. gateways from frontline observation through sustained adoption.

• Partner with regional and global leaders across Air Product Operations Technology Customer Experience Sales Finance and People.

• Build Business Process Excellence capability through coaching training structured problem solving and best-practice sharing.

Key responsibilities

• Own regional governance for Air Freight processes procedures controls compliance documentation and operating standards across the end-to-end shipment lifecycle.

• Translate global Operational Excellence standards and The Maersk Way into a coordinated regional roadmap with locally relevant processes and clear governance routines.

• Lead hands-on process discovery Gemba walks A3 problem solving deep dives process mapping re-engineering testing implementation and stabilization across gateways and branches.

• Establish KPI-driven performance management use operational data to identify root causes and connect process measures to customer operational and financial outcomes.

• Guide TMS technology automation and AI-enabled process integration partnering with global process platform product and implementation teams.

• Own and guide applicable operational compliance including governance associated with TSA screening K9 quality controls and specialized business requirements.

• Lead and develop a team of approximately four to five direct reports while overseeing the operating model and process alignment between branches and the Global Service Center.

Who we are looking for

We recognize that experience comes in many forms. If you dont meet every qualification we still encourage you to apply.

• Significant leadership experience in Business Process Excellence Operational Excellence Lean Continuous Improvement process engineering quality governance or business transformation within freight forwarding logistics transportation or supply chain.

• Deep practical Air Freight knowledge and experience working within U.S. operations; candidates must understand the product and the realities of gateway warehouse import export and service-delivery execution.

• Demonstrated success creating and governing processes from the ground up rather than only deploying centrally written procedures.

• Proven experience leading large-scale process system and change implementations from design through stabilization and sustained adoption.

• Strong capability in Lean methods Gemba A3 problem solving root-cause analysis process flow and mapping KPI management and data-based executive recommendations.

• Ability to lead teams and influence senior stakeholders across functions countries and organizational boundaries without relying solely on direct authority.

• Bachelors degree in Industrial Engineering Business Administration Logistics International Trade Supply Chain Process Engineering or a related field preferred; equivalent relevant experience will be considered.

Job Type: Full-time

Salary: $155000 $175000*

Locations: Chicago Illinois preferred; Atlanta Georgia or Los Angeles California may also be considered.

Travel expectations: Approximately 50% primarily within the United States with occasional travel to Canada or Mexico based on business needs.

*The stated pay range is the anticipated starting salary and may be adjusted based on market conditions experience and location. Final compensation will be discussed directly with the selected candidate(s) in compliance with all applicable laws.

Notice to applicants applying to positions in the United States: You must be authorized to work for any employer in the U.S.

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Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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Director