Assistant Manager

Pay Transparency $50,000 - $55,000 base salary range + bonus potential based on location, skills and qualifications. Compensation offered is subject to local wage and hour laws. Benefits Competitive pay with performance-based annual raises! Medical, Dental & Vision Insurance Domestic Partnership Benefits Paid Parental Leave FSA and HSA with Employer Contribution Commuter Benefit Program Retirement Savings 401(k) with company match Employee Assistance Program Paid Time Off Discount Program Flexible Work Schedule Career growth opportunities Eligibility requirements must be met throughout employment. Qualifications You want to delight customers with great food and good vibes You are friendly and customer service oriented You have strong written and verbal communication skills You love working in a fast-paced environment You’re a team player You enjoy problem-solving Open availability preferred You're able to maintain deadlines and prioritize while running an effective shift You have strong organizational skills and the ability to multitask You can handle the heat of the kitchen – knife skills are a plus! You enjoy higher levels of noise from music, customer and employee traffic You can manage potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish You are able to build and develop strong teams and handle conflict resolution You have strong interviewing skills You’re able to write effective schedules and maintain labor goals You have knowledge of Microsoft Office You have a strong business acumen Minimum of at least 2 years management experience in either a restaurant or retail environment preferred You're able to stand/walk for 8-9 hours or as needed You have the ability/stamina to work a minimum of 45 hours per week You’re able to lift up to 10 pounds frequently and up to 50 pounds occasionally Illinois Applicants: all IL employees are required to become food safety certified within 30 days of employment Job Duties And Functions Train, coach and develop Potbelly Associates and Shift Leaders Effectively interview and recommend the hiring of Associates, Certified Trainers and Shift Leaders Develop and maintain a Good Vibes culture that fosters strong attraction & retention Effectively schedule Associates, Certified Trainers and Shift Leaders Update communication board with critical shop information Attend regularly scheduled meetings Ensure all security procedures are followed Ensure back-of-the-house procedural standards are met Count drawers and follow proper daily cash handling procedures Effectively drive neighborhood shop marketing and promotions to maximize sales potential, including sourcing and blitzing outside of shop for recruiting and marketing purposes Assist General Manager with the control of cost of goods, variances and inventories within the shop Control assigned P&L line items Ability to maintain deadlines and prioritize while running an effective shift Comply with health and safety standards for food, cleanliness and safety Effectively handle customer complaints/issues Other duties as assigned All Shift Leaders and Managers must be trained and pass a Food Safety Certification course. In Illinois, certification is required through the Illinois Department of Public Health, while in other states certification is required through ServSafe, National Registry of Food Safety Professionals or National Environmental Health Association. If a Shift Leader or Manager fails to pass certification after two attempts, they will not be qualified to continue in a Shift Leader or Management capacity. At Potbelly, we are committed to creating a welcoming and respectful environment that values diversity. All employment decisions are based on qualifications, merit, and business need. We’re an equal opportunity employer. Each applicant will be considered for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, veteran status, or any other basis protected by applicable federal, state or local law. Application deadline: 7/3/2026. #J-18808-Ljbffr Potbelly Sandwich Works