Insurance Coordinator

Dental Insurance Coordinator

Drs. Grant & Conger is seeking an experienced Dental Insurance Coordinator to join our team in Dalton, GA. This role is ideal for someone with strong knowledge of dental insurance, claims processing, and accounts receivable who is passionate about delivering exceptional patient service and supporting practice operations.

The Insurance Coordinator will be responsible for verifying insurance benefits, submitting and tracking claims, following up on outstanding insurance balances, resolving claim issues, and assisting patients with understanding their insurance coverage and financial responsibilities. The ideal candidate is detail-oriented, organized, and able to communicate effectively with patients, insurance carriers, and team members.

Join our team and play a vital role in helping patients maximize their insurance benefits while ensuring a seamless financial experience and contributing to the overall success of the practice.

What we offer:

• Full-time Schedule: Monday - Thursday 8am - 5pm, Friday 8am - 2pm
• Health, dental, and vision insurance (individual and family coverage)
• Life insurance and disability benefits
• 401(k) plan
• Team-oriented work environment with access to modern dental technology

Responsibilities:

• Verify patient dental insurance eligibility and benefits
• Submit, track, and follow up on dental insurance claims
• Review and resolve claim denials, rejections, and outstanding balances
• Maintain and manage insurance aging reports and accounts receivable
• Communicate with insurance carriers regarding claim status and benefit questions
• Accurately document insurance information and updates in patient records
• Explain insurance benefits, estimates, and financial responsibilities to patients
• Coordinate with clinical and administrative teams to ensure accurate claim submission
• Post insurance payments and adjustments to patient accounts
• Provide exceptional customer service while assisting patients with insurance-related inquiries

Qualifications:

• Previous experience working in dental insurance coordination, billing, claims processing, or accounts receivable required
• Strong knowledge of dental procedures, CDT coding, and insurance claims processing
• Experience working with PPO and HMO dental insurance plans preferred
• Ability to research and resolve insurance claim issues efficiently
• Strong attention to detail and organizational skills
• Excellent verbal and written communication skills
• Proficiency with dental practice management software preferred
• Must have exceptional customer service skills and the ability to work effectively with patients, insurance companies, and team members

Legal Disclaimer: We comply with all minimum wage laws as applicable. All benefits are subject to potential vesting and eligibility requirements. The company is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex, gender, sexual orientation, citizenship status, or any other characteristic protected by applicable law.