Hidden Grounds Brand Ambassador Food Service Worker Lead - UNC-Wilmington

Job Description

Hidden Grounds - Brand Ambassador

As a Hidden Grounds Brand Ambassador representing both Hidden Grounds and

Aramark, you are an extension of both brands, serving as the bridge that connects our

shared values, mission, and commitment to delivering exceptional quality, hospitality,

and guest experiences.

Serving as the highest authority on-site, you are entrusted with upholding the standards

of both organizations, leading the food and beverage team to create exceptional food,

coffee, and service that bring people together.

Job Responsibilities

? Represent both Hidden Grounds and Aramark with professionalism, and

positivity

? Deliver exceptional customer service and create memorable guest experiences.

? Promote Hidden Grounds' story, and culture while supporting Aramark's

commitment to hospitality and operational excellence.

? Educate customers and team about menu offerings, seasonal promotions, and

brand initiatives.

? Provide feedback that helps improve customer experiences.

? Follow all Hidden Grounds and Aramark policies, safety standards, and

professional expectations.

Works three (3) bar shifts weekly to remain connected to daily operations

?Leads all coffee-side onboarding and ongoing training

? Participates in interviewing and hiring.

Qualifications

Successful ambassadors are:

? Passionate about hospitality and customer service.

? Independent problem-solvers.

? Excellent communicators who enjoy connecting with people.

? Reliable, professional, and dependable.

? Enthusiastic team players who represent both organizations with integrity.

? Positive leaders who create welcoming experiences for everyone they meet.

Our Commitment

As a Hidden Grounds & Aramark Brand Ambassador, you play the most important role

in strengthening our partnership and enhancing the guest experience. Through your

passion, professionalism, and commitment to service, you bring our Hidden Grounds

mission to life every day?creating spaces where great coffee, great food, and genuine

connections come together.

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on Facebook , Instagram and Twitter .