AFTER HOURS SPECIALIST

AFTER HOURS SPECIALIST

Full-time Location: PHOENIX, Arizona, US Address: Division of Developmental Disabilities (DDD) 1789 West Jefferson Street, Phoenix, Arizona 85007 Posting Details Salary: $35,000.00 - $37,000.00 Grade: 15 Closing Date: July 21, 2026 Job Summary Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES), we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals that are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES’ video. Come join the DES Team! The Department of Economic Security, Division of Developmental Disabilities (DDD), is seeking an experienced and highly motivated individual to join our team as a After Hours Specialist. DDD provides individuals with developmental disabilities, and their families, services and supports that are flexible, high quality, and member driven. These services provide individuals with opportunities to exercise their rights and responsibilities of independent decision-making and engagement in the community. Applicants for this position cannot be licensed or certified by the DDD Office of Licensing Certification and Regulation, cannot have a principal interest in or have a spouse or close family with principal interest in a DDD Qualified Vendor Agreement, and cannot be employed or subcontracted by a DDD Qualified Vendor. Job Duties Functions in a capacity in the Division of Developmental Disabilities (ODD) and supports After Hours. These hours of operation are from 5pm - 8am, Monday - Friday, 24 hours a day on Saturday and Sunday and all State holidays. After Hours specialists are assigned an 8 hour shift within these hours after orientation and training. Answers incoming calls & coordinates complex sometimes urgent member situations to resolve and ensure member health and safety' and place it directly under the first bullet point This position is responsible for coordinating complex urgent member activities with other departments and agencies such as Executive Leadership Team (ELT), Adult Protective Services (APS), Department of Child Safety (DCS), Police, Health Plans etc. to ensure the health and safety of the member Activities include tracking and recording of all incoming calls, performing a variety of research and assessment of the situation, coordination, and analysis of findings to execute on the next steps, and any follow-up needed once the member is in a safe environment Other responsibilities to include administrative tasks such as data entry, Person-Centered Service Plan (PCSP) updates, member file updates, electronic faxing, documentation preparation for staff and as assigned by the Supervisor or Operations Manager. Knowledge In Federal and State statutes and agency policies and procedures relating to the care and assistance for individuals with developmental disabilities. Basic human needs, human growth, personality, and behavior. Health Insurance Portability and Accountability Act (HIPAA); Medical and behavioral health issues and terminology. Participates and practices of administration and management; community resources; Tracking systems General office procedures. Skills In Applying federal laws, state statutes, and agency policies and procedures. Recognizing basic human rights and the care and assistance needs of individuals with developmental disabilities. Oral and written communication; Organizational skills; Problems Identification and resolution; Critical thinking skills. Interpersonal relations as applied to contacts with members, representatives of other governmental and community organizations, and the public. Basic clerical skills including proper telephone etiquette, operating office equipment (e.g., copier fax); Microsoft Word, Outlook, Excel, Google and other computer applications. Ability To Plan, analyze, coordinate activities and establish priorities; develop effective operating procedures; Adapt and be sensitive to a variety of cultures. Work independently and within diverse work teams; document case files and information within required/mandated timelines. Maintain and display professional demeanor; establish and maintain professional partnerships. Maintain confidentiality, Work effectively with a wide range of personalities internal and external Type a minimum of 40 wpm. Selective Preference(s) Three (3) years of customer service experience and working with or assisting individuals in a community setting, (e.g. community involvement with individuals with developmental disabilities and mental health diagnosis). Pre-Employment Requirements Driver’s License Requirements. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver's license, complete all required training, and successfully pass all necessary driver's license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to Driver's license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operated a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) (R2-10-201.11). Employee shall have a valid Level One fingerprint clearance card issued pursuant to Arizona Revised Statute 41-2758.07 in order to work with children and vulnerable adults. Candidates for this position shall be subject to a search of both the Department of Child Safety Central Registry pursuant to A.R.S. 8-804 and the Adult Protective Services Registry pursuant to A.R.S. 46-459. Successfully pass background and reference check; employment is contingent upon completion of the above-mentioned process and the Agency's ability to reasonably accommodate any restrictions. All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits Affordable medical, dental, life, and short-term disability insurance plans Participation in the Arizona State Retirement System (ASRS) and long-term disability plans 10 paid holidays per year Paid vacation and sick time Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child Deferred compensation plan Wellness plans Tuition Reimbursement Stipend Opportunities Infant at Work Program Rideshare and Public Transit Subsidy Career Advancement & Employee Development Opportunities Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page Retirement State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments. On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates. Contact Us For questions about this career opportunity, please contact Brenda Simpson at View email address on click.appcast.io or View phone number on click.appcast.io. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting View phone number on click.appcast.io or View email address on click.appcast.io. Requests should be made as early as possible to allow time to arrange the accommodation. #J-18808-Ljbffr CareersElite.com