Personal Stylist

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Job Overview:As a Personal Stylist, your focus is to exceed performance metrics with an entrepreneurial mindset. You will drive enterprise wide cross selling to deliver sales goals and achieve sales growth. This position focuses on new customer acquisition, building and maintaining strong client relationships through clienteling, and building a social media presence. Your role is to provide an elevated and seamless customer experience through expertise in lifestyle selling, in-store and virtual selling, and virtual service and recovery. Personal Stylists are expected to expand their customer base by developing key relationships with vendor partners, store leadership, peers, and their local community. You embrace innovation, new selling ideas, and applications. Perform other duties as assigned.

Essential Functions:

• Exceed sale goals by providing a personalized and elevated shopping experiences in-store and online.
• Drive customer acquisition through networking opportunities; leverage social media to seek online and in-store traffic.
• Build an online presence to create awareness and promote the services and experiences you offer.
• Create and execute compelling content on social media to keep customers engaged.
• Leverage selling tools and resources (marketing calendar, MyClient application) to plan and forecast ahead for impactful and personalized outreach that drives repeat business.
• Partner with store team, vendors and community partners to develop and host virtual and in-store events to deliver incremental sales.
• Increase annual spend and repeat client visit rates through ongoing outreach and correspondence; invite customers to virtual and/or in-person appointments; promote goods, looks, and products that are relevant to your customer.
• Make data driven decisions that will drive growth, and understand your local market and customer base.
• Utilize technology and innovative selling tools to drive virtual selling initiatives that support your business by creating a compelling omnichannel experience for your customer.
• Meet with the Store Manager weekly to inform them of your performance, goals and actions.
• Leverage the Stylist Store leadership check in sheet as needed.
• Daily and weekly tasks include checking emails, appointment booking upkeep, customer follow-up, content development and posts, and other duties as assigned.
• Host one on one appointments (virtually or in-store) as well as virtual events for continued customer engagement and sales driving tactics.
• Increase Average Spend by cross selling throughout the store and online, leveraging product knowledge and providing expert advice to each customer.
• Attend Vendor trainings and development workshops as assigned.
• Role model the We Care mentality and create meaningful moments for your customers as well as your colleagues.
• Your continued presence on the sales floor should influence positive selling behaviors in others.
• Share your knowledge and support peers in growing their skillset while continuously developing yoursDemonstrate your personal brand in alignment with Macy's brand values, constantly finding new ways and new contacts to market and network your services to.Regularly participate in store leadership meetings and visits.
• Upkeep a clean, safe and inviting environment in alignment with our company provided standards and guidelines.
• Regular, dependable attendance and punctuality.

Qualifications and Competencies:

• High School Diploma or equivalent required
• Minimum of 5 years retail experience or other high touch selling position
• Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers.
• Resourceful and able to adapt quickly to changing priorities Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays

Other Skill:Strong time management skills and ability to allocate appropriate time to priority tasks; strong business acumen; understanding of technology and proficiency in computers, tablets, smart phones and associated apps, including social media. Strong leadership profile and excellent negotiation skills. Strong customer service orientation; ability to build and maintain a strong client base. Strong organizational, interpersonal and communication skills. Keen sense of fashion, ability to coordinate items and suggestive selling techniques. Experience or familiarity with a variety of lifestyles, business segments and social media platforms while displaying credibility to interact with broad customer base.

Physical Requirements:

• Position requires prolonged periods of standing/walking around store or departmentMay involve reaching, crouching, kneeling, stooping and color vision
• Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions
• Frequently lift/move up to 25lbs

Job Type: Full-time

Pay: From $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Night shift

Weekly day range:

• Weekends as needed

Work Location: In person