Associate Account Manager

Associate Account Manager

Keeper is hiring a driven Associate Account Manager to join a high producing team within our B2B sales division. This is a 100% remote position from select locations with an opportunity to work a hybrid schedule for candidates who live near our global headquarters in Chicago. Keeper's cybersecurity software is trusted by millions of people and thousands of organizations, globally. Join one of the fastest-growing cybersecurity companies and gain valuable skills while expanding and developing client relationships in this pivotal role!

Join an elite group of proven performers and highly successful Associate Account Manager professionals. Our team is full of seasoned technologists, with experience selling into SME and Enterprise level accounts. They have a passion for helping companies get the most out of their technology investments and are skilled at identifying new business opportunities and expansion opportunities within named accounts. As an Associate Account Manager, you will work with an established client base and be responsible for growing revenue through these accounts using our industry-leading solutions.

Responsibilities include thriving in a supportive but independent workplace with the opportunity to grow as our organization grows, carrying a revenue quota to meet or exceed sales targets within assigned accounts, providing strong interactions with customers at the Senior Management level with support on forming relationships with C level contacts, working with clients to negotiate contract renewals, cross-sells and upsells, working with clients to establish business and technical goals & potential via technical and Quarterly Business Reviews, maintaining a structured cadence with named customer accounts, building relationships, presenting Keeper solutions, troubleshooting challenges, managing issues with the broader Keeper team and closing deals, advising customers on best practices for securing and protecting their business against password related breaches, proactively managing the success of a portfolio of assigned Keeper Security customers to deliver consistent value across the entire lifecycle, consistently demonstrating knowledge of Account Management best practices, staying up to date on trends in the industry, and operating as an Account Manager and Cyber Security advisor to your customers, understanding and navigating account procurement practices to negotiate licensing contracts, resolving customer issues, alone and through collaboration with other Keeper Security teams; approaching all situations with curiosity and creativity. Resolving customer issues can involve troubleshooting and require deep technical knowledge of our solutions and the Password management space, building strong customer relationships by maintaining high levels of engagement, adoption, and communication; conducting quarterly business reviews to ensure our clients are up to speed on their areas of vulnerability, new product features etc., becoming a Keeper Security product expert for your customers; occasionally assisting on Sales or Marketing calls/webinars as an Account Manager & Keeper expert, driving customer advocacy in the form of references, referrals, and case studies, performing data-driven reviews and analysis on customer portfolio to prioritize opportunity and risk; reliably renewing and expanding customer contracts, meeting and exceeding personal and team quotas, participating in the evolution of Keeper Security's own Account Management programs and processes; insisting on excellence in our own AM initiatives, contributing towards the development of a strong team environment by upholding high work standards, and jumping at opportunities to go the extra mile to ensure our customers are supported and successful!

Requirements include 2+ years of experience within software or tech sales (with a focus on upselling and expansion), strong technical knowledge as it pertains to software integrations (SSO, Directory etc), implementation, onboarding & support, motivated by solving problems for customers; demonstrated ability to anticipate challenges before they arise, experience working with and selling to Enterprise organizations, C-level Executives, IT and Cyber Security Executives, an unrivaled sense of autonomy, ownership, and dedication to helping customers realize their intended value, energetic and self-motivated; a team player who is also a proactive and creative problem solver, aptitude for learning software; strong with business applications, ability to manage multiple priorities while maintaining strict attention to details. Strong communication and interpersonal skills, both written and verbal; consistent diplomacy, tact, and poise when working through customer issues and escalations, working knowledge of Salesforce.com, undergraduate degree preferred (BA/BS), and experience working in IAM industry is a plus.

Benefits include medical, dental & vision (inclusive of domestic partnerships), employer paid life insurance & employee/spouse/child supplemental life, voluntary short/long term disability insurance, 401k (Roth/Traditional), a generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc).