Billing Representative II

Job Summary Responsible for maintenance of accurate billing records of complex customer and/or patient accounts, processing payments and adjustments, and communicate with customers to answer questions or provide information. Essential Functions: Interact with internal and external customers to gather support data to ensure billing accuracy and work through billing discrepancies Addresses issues of a more complex nature and support junior staff by answering day to day questions Process payments and maintain up-to-date billing records Reprocessing insurance denials and submitting all necessary documentation for payment Maintain accurate billing records and files Collaborate with other departments to resolve billing and payment issues May prepare monthly and quarterly billing reports for management review Qualifications Education High School Diploma or Equivalent required Experience experience in billing, finance or collections 2-3 years required Knowledge, Skills and Abilities - Strong attention to detail. - Excellent interpersonal, written and verbal communication skills. - Proficient in Microsoft Office Excel and other relevant billing software. - Ability to prioritize and manage multiple tasks simultaneously. - Ability to work independently and as part of a team. - Ability to work in a fast-paced environment. Additional Job Details (if applicable) M-F Eastern Business hours Quiet, secure, stable, compliant work station required for remote role Remote Type Remote Work Location 399 Revolution Drive Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) EEO Statement: Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at View phone number on click.appcast.io. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.