Customer Care Manager / Scheduling Coordinator

Benefits: Health insurance Paid time off Vision insurance 401(k) 401(k) matching Competitive salary Dental insurance On-site | Monday - Friday 8:30a-5:00p On-Call Rotation: Required (additional compensation is provided) Starting at $23.00/hour BrightStar Care of Novi is seeking a detail-oriented, adaptable Customer Care Manager / Scheduling Coordinator to join our team. This role is ideal for someone who thrives in a fast-paced office, enjoys problem-solving, and can confidently balance client care, staff scheduling, and daily office support. Why Join Us? Starting pay of $23.00/hour Weekly pay with direct deposit Health, dental, and vision insurance 401(k) with match PTO Short-term/long-term disability Group life insurance Key Responsibilities Serve as a main point of contact for client and customer care Assist with service for 4 territories, ability to be flexible with scheduling and travel between locations Coordinate staff schedules and care coverage Build strong relationships with clients, staff, and vendors Assist with new client intake and service inquiries Support recruitment, onboarding, and training of field staff Help monitor employee education and compliance Assist with office procedures, performance goals, and care quality support Participation in on-call rotation for after hours and weekend scheduling/emergency needs (this is compensated in addition to regular salary) Qualifications High school diploma required 3–5 years of professional experience in a fast-paced environment Strong organizational and customer service skills Ability to work independently and manage multiple priorities Proficient with Microsoft Office and workplace technology Positive attitude and strong problem-solving skills Clear Background check including motor vehicle check and full coverage auto insurance This position is on-site and not remote. Apply today to join a team that values support, professionalism, and quality care.