Curacao South Gate - Credit Associate

South Gate, CA, US Salary Range: $17.15 To $21.44 Hourly

POSITIONSUMMARY:

The Credit Lounge Representative guidescustomerssmoothlythroughthe creditapplicationprocess, educatescustomersoncredit ingeneraland Curacaoservicesandbenefits,inparticularandhelpsthecustomertonavigateandaddressanycreditaccountissues they may have.This position is the frequently the first and main customer contact in-store and plays a key role in providing an unforgettable experience to both new and existing customers.

ESSENTIALFUNCTIONS:

Greetandguidecustomersthroughthecreditapplicationprocessinthecreditlounge,troubleshootingasnecessary,whether customers use conduct an application through the credit kiosk, the credit tablet or using the paper application. Workwithcustomerstoidentifyandtakeactiononproblemswiththeiraccounts,keepingthecustomerinformedandengaged throughout the process. Educate customers on how credit works, how the different types of credit accounts at Curacao function and which types of behaviorsandchoicescanhelptohurtorharmtheirowncreditscore.HelpthecustomertodeterminewhichoftheCuracao accounts best fits their habits and needs. MaintainastrongunderstandingofCuracaocreditproductsandservices(accounts,insurance,paperlessenrollment,etc.)and be prepared to explain their features and benefits to customers. TakeownershipofthelookandfeeloftheCreditLounge,keepingthearea clean,ensuringthefurnitureandinstallationsarein good working order and reporting any major issues to the Credit Assistant Store Manager. Monitortheperformanceofcreditapplicationandaccountmanagementsystemsandpromptlyreportanyissuesthrough appropriate channels. Stayinformed ofandcomplycloselyto internalcreditpoliciesandprocedures toensurecompanycompliance withstateand federal laws governing consumer credit and protect sensitive customer information. Greetcustomerswithawarmsmileandfriendlygreetingwhenevertheywalkwithintenfeetofyou. Beresponsiveandtakeownershipofanycustomerissuesincollaborationwithyourmanager. Pitchinwithanyothertasksyourmanagermayrequestyourhelpwithaspartofbasicstoreoperations. Demonstratea CustomerCentric attitudebyalwaysgreetingandservingcustomersinanengagingandfriendlymanner and going above and beyond to understand each customer and solve for each one's unique need. Alwaysstriveto BeYourBest bycontinuallyworkingtoimproveyourknowledgeof thelatesttrendsinyourdepartmentand taking pride in your work. Be Accountable foryouractionsbyensuringthatyoufinishtocompletionanytaskyoutakeonwithintegrityandtransparency. Embracetheconcept OneTeam-Family atCuracaobyhelpingoutyourteammatesacrossthestoreandthecompany whenever you can.

BASICQUALIFICATIONS

HighSchoolDiplomaorGED Friendly,outgoingpersonality Goodlistener Comfortablewithbasicarithmetic Proficienttypingskillsandabletohandleofficeequipment

PHYSICAL DEMANDS

GENERAL

LIFT/ CARRY

PUSH/ PULL

Stand C Reachabove shoulder O 10lbsor less O 12lbsor less O Walk C Climb O 11-20 lbs O 13-25 lbs O Sit C O 21-51 lbs O 26-40 lbs N F Squator kneel O 51-100 lbs F 40-100 lbs N F O Over100 lbs N N (not applicable) = Activityisnotapplicabletothis occupation. O (Occasionally) = Occupationrequiresthisactivityupto33%ofthetime(0-2.5+ hrs/day) F (Frequently) = Occupationrequiresthisactivityfrom33%-66%ofthetime(2.5-5.5+ hrs/day) C (Constantly) = Occupation requires this activity more than 66% of the time (5.5+ hrs/day) #J-18808-Ljbffr Adir International Llc