Remote IT Support Engineer (L1-L2) - Resolve & Delight Users

Supportwave

Remote job

Supportwave is seeking an L1-L2 IT Support Engineer for a remote, contract-to-hire role with a flexible global footprint. You will own issues from first contact through resolution, combining hands-on troubleshooting with clear customer communication. Responsibilities include Microsoft 365 and Windows troubleshooting, account management, and documentation using ConnectWise PSA, IT Glue, NinjaOne, and ScreenConnect. The shift runs 21:00–06:00 Asia/Hong_Kong time. #J-18808-Ljbffr Supportwave

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Vacancy posted 4 days ago

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