Compliance Representative - Lead

Job Description And Duties The salary ranges listed in this Job Control may not reflect reductions in pay in accordance with the 2025 Personal Leave Program. Please follow the link for more information regarding the 2025 Personal Leave program: Under the close supervision of an Administrator I, the incumbent performs as the Compliance Representative Lead in the Public Collections, Contracts and Support Team. The team provides support for the Non‑Tax Debt and Offset/Intercept tax collection programs. They process correspondence and faxes, modify levies, and perform various account transactions for the programs in the section. Generally, provides technical assistance to Tax Program Technician I’s and temporary help staff. Participates as a team member in the group and in the operational change process with peers and others to identify and resolve work‑related issues, consistent with the department’s Mission and Values. Location Sacramento County (Central Office – Sacramento) Optional Survey Please complete this optional survey letting us know how you heard about this position by clicking here. Duty Statement You will find additional information about the job in the Duty Statement. Position Details Job Code #: JC-523096 Position #(s): View phone number on click.appcast.io‑XXX Working Title: Compliance Representative – Lead Classification: COMPLIANCE REPRESENTATIVE, FRANCHISE TAX BOARD Salary for Class A: $4,470.00 - $5,078.00 Salary for Class B: $4,610.00 - $5,496.00 Salary for Class C: $5,528.00 - $6,924.00 New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable. # of Positions: Multiple Work Location: Sacramento County Telework: In Office Job Type: Permanent, Full Time Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to clearly demonstrate how you meet the Minimum Qualifications and Alternate Range Placement for the position on your State Application (STD Form 678). The application should also clearly demonstrate the candidate’s ability to meet the Desirable Qualifications identified in this job advertisement. The Classification Specification is located on this Job Announcement Posting under “Minimum Requirements”. Familiarity with Franchise Tax Board (FTB) organization, operations, programs, and related systems Excellent interpersonal and customer service skills Experience with developing and maintaining procedures Ability to apply appropriate laws, rules, regulations, policies and/or procedures that will produce desired results Ability to lead teams and projects to accomplish objectives Ability to review work and provide effective feedback Ability to communicate effectively and have strong written/verbal communication skills Ability to effectively work independently and in a team environment Ability to analyze data, situations, utilize good judgment, and take effective actions Ability to shift priorities, workloads, and work schedule to meet operational needs Proficiency in MS Office (Outlook, Word, Excel, PowerPoint) Contact Information Human Resources Contact: View phone number on click.appcast.io Hiring Unit Contact: Calvin Francis View phone number on click.appcast.io View email address on click.appcast.io Department Website: EEO Contact: EEO Office View phone number on click.appcast.io California Relay Service: View phone number on click.appcast.io (TTY), View phone number on click.appcast.io (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device. Final Filing Date: 7/10/2026 #J-18808-Ljbffr California Franchise Tax Board