Patient Concierge- (Bilingual- English/Spanish)

Job Description

Job ID#:

4487

Job Category:

Health Care Administrative Support

Position Type:

Employee (Full Time)

Position Summary:

We are currently hiring a Bilingual (Spanish/English) Patient Concierge to join our El Nuevo San Juan Health Center located in Bronx, NY. The Patient Concierge acts as a liaison between patients and their medical center ensuring access to services. They help navigate by creating a welcoming, patient centered experience fostering an informative environment, providing overall positive first and last impression for patients, their families and visitors. They are trained in all aspects of patient services (lobby, info desk, cash, intake) and responsibilities to cover shifts/post as needed. 

This is an entry level position and is a great fit for patient advocates who want to build a career in health center administrative support. 

Minimum Qualifications:

• High School Diploma required.  
• This is an entry level position. No previous experience is required. 
• Bilingual Spanish/English required.
• Must have excellent communication skills and ability to provide exceptional experience to patients.
• Understanding of phone etiquette and standard office procedures.   
• Ability to provide a warm and friendly environment.
• Passion and commitment to serving communities

Key Duties:

• Greets patients/visitors in a warm, friendly, and professional manner.
• Answers patients' inquiries regarding their appointments, procedures, billing, referrals and provides general information. 
• Schedule appointments and coordinate with other departments as needed to ensure time service.
• Support with Registration, Sliding Fee Discount Schedule Program, ins verification payment collection and PCP changes. 
• Escorts patients and/or arranges for escort to department/location.  

Compensation: $18.00 per hour 

As a full time associateat Urban Health Plan, you will enjoy:

• Fully funded Health Insurance for yourself.
• 73.5% funded Health Insurance for your family.
• Dental, Vision, and Prescription Coverage
• $50,000 term life Insurance
• 401(k) Retirement Savings (including 3% annual employer contribution)
• Comprehensive time off including paid vacation, personal time, sick time, and paid holidays (including your birthday!).
• Flex Spending Accounts (Health care, Dependent Care, and Commuter Benefits)
• Entertainment Discount Program
• Employee Assistant Program
• Fitness Discounts and Perks through our medical plan. 

Work Environment Type, Location, and Schedule:

This role is based out of El Nuevo San Juan and applicants must have availability to commit to a schedule of 40 hours/week, Tuesday through Saturday 9:00 am to 6:00 pm (Saturday shift is 8am-5pm). This assignment is a full-time position. 

About Urban Health Plan:

At Urban Health Plan (UHP) our mission is to continuously improve the health of communities and the quality of life of the people we serve by providing affordable, comprehensive, quality, primary and specialty health care and by assuring the performance and advancement of innovative best practices. At UHP, our commitment to provide patient-centered, holistic, quality health care, is part of a tradition started by our founder, Dr. Richard Izquierdo, more than 50 years ago. That tradition continues today by promoting excellence in everything that we do. 

UHP is an equal opportunity employer. M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, gender expression, national origin/ancestry, citizenship status, disability, age, marital or family status, and military or veteran status.

Job Requirements

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