ADI - Insurance Claim Advocate

The Opportunity Location: Hybrid role in Costa Mesa, CA (3 days in office / 2 days remote) Ally is a leading provider of Property & Casualty (P&C) insurance solutions for franchised auto dealers across the country. As the exclusive distributor of an Ally-branded garage insurance product, we help dealers protect their businesses with coverage designed to support many of their day-to-day insurance needs. As a Dealer Relations Advocate, you will play an important role in creating a positive experience for our dealer partners. Acting as a trusted point of contact, you will serve as the bridge between dealers and our internal and external claims partners, helping to ensure questions are answered, concerns are addressed, and claims move forward as smoothly as possible. In this role, you will provide outstanding customer service, build strong relationships with dealer partners, and advocate on their behalf throughout the claims process. You will work closely with claims teams to support timely and accurate claim handling, troubleshoot issues, and help drive solutions that meet dealer needs. Success in this position requires strong communication skills, a customer‑first mindset, and the ability to collaborate effectively across teams. The Work Itself Serve as the primary point of contact for dealer partners, supporting them with claims‑related questions and guiding them through the claims process. Gather, review, and submit loss details to the appropriate claims teams, helping ensure information is complete, accurate, and processed efficiently. Communicate with dealer partners by phone, email, and in person to provide updates, address concerns, and help resolve issues in a timely and professional manner. Advocate for dealer needs internally and with third‑party partners by sharing feedback, identifying opportunities for improvement, and helping drive effective solutions. Maintain a strong understanding of Ally’s products, policies, and processes to confidently answer questions and provide clear, helpful guidance. Recognize potential issues or escalations early, partner with leadership and cross‑functional teams, and work toward prompt and effective resolution. The Skills You Bring Minimum Qualifications 1+ years of experience High school Diploma or GED equivalent Preferred Qualifications 1+ years of experience in the insurance industry required; commercial insurance experience preferred. Current producer and/or adjuster license, or the ability to obtain appropriate licensing in required states. Strong problem‑solving and conflict‑resolution skills, with the ability to navigate issues thoughtfully and effectively. Demonstrated accountability, strong organizational skills, and the ability to manage priorities in a fast‑paced environment. Excellent verbal and written communication skills, with the ability to build positive relationships with dealer partners and internal teams. Proven commitment to delivering exceptional service to both internal and external customers. Familiarity with claims processing is a plus. How We’ll Have Your Back Ally’s compensation program offers market‑competitive base pay and pay‑for‑performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry‑leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including: Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part‑time status and management level). Planning for the Future: plan for the near and long term with an industry‑leading 401(k) retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save‑up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access. Supporting your Health & Well‑being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short‑ and long‑term disability, pre‑tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well‑being program that helps you and your family stay on track physically, socially, emotionally, and financially. Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back‑up child and adult/elder care days and childcare discounts. Work‑Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watcher's program and other employee discount programs. Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity. #J-18808-Ljbffr Ally