Now Assist AI Agent / LLM Topic Developer
JConnect Infotech
Now Assist AI Agent / LLM Topic DeveloperLocation: Scottsdale, AZ | Omaha, NE | Chicago, IL | Washington, DC | New York, NY | Austin, TX | San Jose, CA | No Remote (Onsite role)Duration: Full-timeJob Description:Now Assist AI Agent / LLM Topic DeveloperStrong hands-on and leadership experience in Servicenow AI Agent Studio (Yokohoma/Zurich).Practical experience on NowAssist Skills Kit.Strong knowledge and hands-on experience on LLM Topic configuration.Build and configure AI agents (virtual agents, copilots) on ServiceNow.Design multi-step agent workflows for real scenarios.Use Now Assist capabilities to automate:ITSM workflows (incidents, requests)HR / CSM use casesCreate LLM-powered “topics” (use cases) for agents.Design:PromptsInstructionsGuardrailsTune responses for:AccuracyToneBusiness contextDefine dialog flows:IntentsUser journeysFallback handlingEnsure:Natural conversationMinimal frictionImprove metrics like:Containment rateResolution rateIf you are interested, please send me your updated resume ASAP with below details:Full Name:Current Location/Zip:Expected rate:Willingness to travel/relocate to job location:Visa/Work Permit Status:Notice Period/Availability to Start:Preferred Interview timings (Specify Time zone):Education Details (Bachelor’s degree/ Year of Passing/ University):3-4 lines Experience Summary according to the job description:LinkedIn URL:Looking forward for your response..Thanks and Regards,Harsh SrivastavaJconnect Infotech Inc.Cherry Hill, NJ 08034Email: View email address on click.appcast.io
Vacancy posted 4 days ago
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