Sales Team Manager

Job Description

Job Description

Location: Greater Philadelphia and surrounding areas, including Southeastern and Eastern Pennsylvania, Southern New Jersey, and Northeastern Maryland. Candidate may reside in or around these areas.

Position Summary

SERVPRO is seeking an experienced and motivated leader to serve as Sales Team Manager.

The Sales Team Manager will provide leadership, structure, coaching, and accountability to the sales team while helping drive continued revenue growth across the Team's  markets and service lines.

This position is responsible for developing sales talent, strengthening customer and commercial relationships, establishing consistent sales practices, managing pipeline activity, and partnering with Operations and Executive Leadership to support company growth.

Great sales leadership is not simply about managing numbers. It is about developing people, creating opportunities, building relationships, and establishing consistent sales behaviors that produce results.

Key Responsibilities

• Lead, coach, and develop the sales team to achieve individual and company revenue goals.
• Establish clear expectations and accountability for sales activity, pipeline development, and results.
• Conduct regular individual coaching sessions, team sales meetings, ride-alongs, and joint customer calls.
• Manage the sales pipeline and provide accurate revenue forecasting to leadership.
• Drive consistent and effective use of Salesforce, including prospect activity, opportunities, follow-up, and pipeline management.
• Develop strategies for major commercial prospects and assist sales representatives in advancing and closing significant opportunities.
• Strengthen existing key accounts while identifying opportunities to expand relationships across Team Fabiani's service capabilities.
• Drive commercial business development within key verticals, including property management, multifamily, healthcare, senior living, education, manufacturing, commercial real estate, and other strategic markets.
• Increase utilization of SERVPRO's Emergency Ready Profile (ERP) and other commercial preparedness programs.
• Help develop sales goals, territories, target accounts, and individual performance expectations.
• Evaluate sales performance through measurable key performance indicators (KPIs) and provide coaching and corrective action when expectations are not being achieved.
• Work closely with Operations to ensure that commitments made during the sales process can be successfully delivered.
• Maintain strong communication between Sales, Operations, and Executive Leadership.
• Represent the Team professionally at customer meetings, industry associations, networking events, and company functions.
• Help identify, develop, and recruit future sales talent as the organization continues to grow.

Qualifications

Required Qualifications

• Demonstrated success in sales, business development, account management, or a related customer-facing role.
• Proven ability to build, develop, and maintain strong business relationships and generate new business opportunities.
• Demonstrated ability to achieve sales goals, develop a pipeline, and produce measurable business results.
• Strong communication, presentation, negotiation, and relationship-management skills.
• Ability to coach, mentor, motivate, and hold sales team members accountable for performance and activity expectations.
• Strong organizational, planning, problem-solving, and follow-through skills.
• Proficiency with customer relationship management (CRM) systems and the ability to use sales data and performance metrics to guide decisions.
• Ability to develop sales strategies, identify growth opportunities, and build relationships with key decision-makers.
• Ability to collaborate effectively with Operations, Executive Leadership, and other departments to support customer satisfaction and company objectives.
• Ability to work independently, manage competing priorities, and adapt to changing business needs.
• Ability to travel between company locations, attend customer meetings, participate in networking events, and conduct field coaching as needed.
• Valid driver's license and an acceptable driving record, if required for business travel.
• Employment is contingent upon successfully passing the Company’s required pre-employment background check and drug screening, in accordance with applicable federal, state, and local laws.

Education and Experience

• High school diploma or equivalent required.
• Associate's or bachelor's degree in Business Administration, Sales, Marketing, Management, or a related field preferred.
• An equivalent combination of education, professional training, and relevant sales or leadership experience may be considered in place of a degree.
• Prior experience supervising, managing, or mentoring a sales team preferred.
• A demonstrated history of meeting sales goals, growing accounts, developing new business, or generating revenue
• Employment is contingent upon successfully passing the Company’s required pre-employment background check and drug screening, in accordance with applicable federal, state, and local laws.

Preferred Qualifications

• Experience in restoration, insurance-related services, property management, commercial real estate, facilities management, or a related industry.
• Experience developing commercial accounts and working with property managers, facility directors, insurance professionals, and other commercial decision-makers.
• Familiarity with SERVPRO services, including water and fire damage restoration, mitigation, reconstruction, commercial preparedness, and Emergency Ready Profiles (ERP).
• Experience establishing sales goals, monitoring KPIs, managing territories, and forecasting revenue.
• Experience using Salesforce or a comparable CRM platform to manage sales activity, opportunities, customer relationships, and reporting.
• Experience developing sales strategies for major commercial accounts and identifying opportunities to expand existing customer relationships.

Leadership Expectations

The Sales Team Manager must demonstrate the ability to lead by example, establish clear performance expectations, develop sales talent, and create a culture of accountability and collaboration.

The successful candidate will be expected to balance personal relationship-building and business development with the responsibility of improving the overall performance of the sales team.

The Sales Team Manager should demonstrate sound judgment, professionalism, integrity, and the ability to communicate effectively with employees, customers, and leadership. The individual must be committed to continuous improvement, team development, customer satisfaction, and the long-term growth of the Team.