Customer Service Order Management Leader

工作地点：

周一至周四，与同事在现场办公。周五可自主选择办公地点，根据工作需求灵活安排。

What's in it for you: Trane Technologies is hiring a Customer Service Order Management Leader within our Integrated Supply Chain organization supporting the Supply business unit. This role can be based in one of our campus hub locations: Davidson, NC; La Crosse, WI; St. Peters, MO; or Atlanta, GA. The Customer Service Leader is responsible for ensuring a timely, accurate, and responsive customer service experience for Supply orders. This leader will oversee supervisors and teams responsible for case management and expedited order fulfillment, driving material availability and customer satisfaction. What you will do: Lead teams and processes to meet or exceed customer service expectations. Coach and develop leaders to build a high-performing, collaborative team. Drive strategic planning and problem solving to support a world-class aftermarket business including the use of AI/automation to improve the customer experience. Develop, recommend, and execute strategic initiatives that improve customer experience, increase productivity, strengthen employee engagement, and deliver measurable business outcomes. Partner cross-functionally to improve customer service capability and operational execution. Manage supplier, factory, and service provider relationships to support timely material delivery across our channels. Lead Lean and Business Operating System execution to improve service, cost, and process performance. Develop, implement, and continuously improve standard work. Partner with E-commerce team to improve order visibility and online order execution. Develop talent and support career growth across the team. Perform other duties as assigned. What you will bring: Bachelor’s Degree in Business, Supply Chain/logistics, or other related field. 10+ years of experience in customer service, supply chain, logistics, or operations. 5-7+ years of people leadership experience, including experience leading leaders preferred. Excellent communication skills, (written, oral, and presentation skills), with the ability to communicate effectively to senior leadership, peers, and operations staff. Leadership through influence, coaching, mentoring, and teaching; ability to foster a culture of teamwork and collaboration. A successful candidate: Possesses a strong customer service orientation and provide dedicated support of internal customer requirements. Systemic thinker with extensive experience improving material flow. Strong analytical skills, detail oriented, and can communicate effectively at all levels. Proficient at conflict resolution and coaching for improvement.Has experience working with Suppliers, Carriers, and internal manufacturing operations. Must be flexible, decisive, and proactive at problem solving. Has strong organizational skills, with the ability to work on multiple priorities at once. Resourceful, can find solutions to unusual problems and meet customer needs. Must have an excellent understanding of material flow.

年度基本薪资范围或小时基本工资范围

$105,545.00 - $169,300.00

• 酬类型
• 资

符合激励资格

Yes

符合销售佣金资格

No 免责声明 我们致力于为该职位提供具有竞争力的薪酬，并根据多种因素进行定制。实际薪酬将取决于资历、绩效、地理位置、学历、经验、出差要求以及工会归属等因素。我们的薪酬范围通常以该国家的全国平均水平为基础。此外，福利待遇可能会因地区、业务归属、工会参与以及员工身份的不同而有所差异。

在工作和生活中茁壮成长：

从第一天起，您和您的家人即可享受福利，包括健康保险和涵盖丰厚奖励的整体健康计划——我们敢于关怀!

家庭建设福利包括生育保障以及收养/代孕援助。

401K公司匹配高达6%，再加上额外2%的基础贡献 = 公司总贡献最高可达8%。

带薪休假包括15天年假、9天带薪节假日、3天浮动假期、病假，以及支持志愿服务和产假/陪产假的其他选项。

通过公司项目提供的教育和培训机会，包括学费资助和学生贷款支持。

免责声明：福利提供可能因集体谈判协议及地方/州法规而有所不同。

安全敏感岗位

No

公司将某些岗位指定为安全敏感岗位。安全敏感岗位可能要求您通过额外的药物筛查。此岗位为安全敏感岗位：

我们提供具有竞争力的薪酬以及全面的福利和项目。我们是一个机会均等的雇主，所有符合条件的申请者均会被公平考虑录用，无论其种族、肤色、宗教、性别、性取向、性别认同、国籍、孕期、年龄、婚姻状况、残疾、受保护退伍军人身份或任何受法律保护的身份。 #J-18808-Ljbffr Trane Technologies