Parts Sales Counterperson I

Job Description

Job Description

PAPE’ MATERIAL HANDLING, INC. – POULSBO, WA

Do you love working in a positive, high-energy environment? Do you enjoy providing a great experience for customers? If you answered yes to these questions, we would love to hear from you!

Pape’ Material Handling, a premier capital equipment dealer in the West, is looking for a motivated and customer-oriented Parts Sales Counterperson I to join our team.

At Pape’, we invest in your growth. From robust training programs to continuous support, we equip our team members with the tools to succeed. In return for your hard work, we offer competitive compensation, exceptional benefits, and a strong work-life balance designed to support you and your family.

Make a difference. Grow your career. Join the Pape’ Team!

WHAT YOU’LL DO:

In the Parts Sales Counterperson I role, you will be the go-to parts expert for customers looking to maintain and repair their equipment. Whether it's face-to-face at the counter or over the phone, you will play a vital role in ensuring our customers get the right parts when they need them most.

Your day-to-day will involve actively engaging with customers to identify their needs and providing recommendations. You will use a combination of product literature, specialized software systems, and your own growing knowledge of parts and equipment to offer timely and accurate solutions. Your ability to translate technical details into actionable parts support will set you apart and create lasting relationships with the clients we serve.

This role isn’t just about moving parts—it’s about building trust. We’re looking for someone who values customer service and is eager to become a reliable partner to our clients. Your positive attitude, attention to detail, and commitment to finding the best solutions will be key to your success. In return, we offer an environment where your contributions are recognized, your growth is supported, and your dedication is rewarded.

WHAT YOU NEED:

• Verifiable parts counter experience or applicable mechanical/service experience.
• Basic knowledge of parts inventory.
• Self-motivation and assertive drive.
• Ability to perform at a high level in a fast-paced and team-oriented environment.
• Ability to communicate effectively with customers by telephone and in person to sell company parts and other services.
• Above-average organizational skills.
• Forklift experience is preferred but we will train the right person!

• Competitive pay based on your skills, training, and experience level.
• Outstanding benefits including – 401(k) & Roth 401(k) Retirement Plans with Company Match; Medical, Dental, Vision and Prescription Insurance; Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term Disability Insurance; Employee Assistance Program; Online and Instructor-Led Training; Tuition Reimbursement for Training Programs.
• Progressive Vacation Plans, Sick Leave & Paid Holidays – Members receive 80 hours of vacation (First year is prorated for new hires based on start date), 1 hour of sick leave for every 40 hours worked, and 7 paid holidays each year. Pape’ vacation plans also have tiers based on your seniority, so as your seniority grows, your vacation time off does as well.
• Advancement – Pape’ is a dynamic, growth-oriented organization with a focus on promoting from within.
• Stability and reputation — Pape’ is a family-owned, fourth-generation company with over 160 locations, over 4,000 members and 85 plus years of experience. Pape’ is known for their stability, honesty and integrity.
• Equipment – Pape’ has the largest equipment inventory in the West and an unparalleled parts inventory!
• Employee impact – Enjoy an open-door policy where your voice will be heard and your opinions will matter.
• Training – You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.