Lead Customer Service Representative

Responsibilities Create a unified plan that bridges product development with Go to Market execution Align on tech ready dates to enable GTM phases (pilot, limited launch, GA) and technical documentation to support Drive engagement and visibility with Revenue leads early on to ensure alignment on product focus Identify all cross-functional teams to ensure engagement on required deliverables and timing Partner with Product Marketing to ensure target audience is being prioritized in any GTM execution items Drive regular cadence to monitor and report on execution of GTM items Provide Product Marketing required product content to drive content creation required for launch Partner to understand market landscape and enable internal pricing and comp needs with relevant teams Own the end-to-end Pilot process and success against KPIs to ensure product viability ahead of release to market Use open and ongoing feedback loops to align on product enhancement prioritization with Product Marketing ahead of sharing with Product to drive subsequent planning phase and roadmap Evaluate product opportunities to drive up-sell and cross-sell and liaise with Product Marketing on how to execute Requirements Bachelor's degree, or equivalent work experience Eight to ten years of experience in project management activities BA/MBA in business administration, marketing, information technology, or other related field (preferred) Enterprise Healthcare experience an asset (preferred) ISV (Independent Software Vendor) experience an asset (preferred) Knowledgeable of business unit’s function and products Considerable knowledge of product/program development, pricing, implementation and strategic analysis Strategic and thoughtful communicator with outstanding written and verbal communication skills Well-developed analytical, decision-making and problem-solving skills Strong financial and competitive analysis and computer skills Demonstrated management, leadership and interpersonal skills Hard Skills project management product development strategic analysis financial analysis competitive analysis pricing implementation KPI management content creation market analysis Soft Skills communication analytical skills decision-making problem-solving leadership interpersonal skills strategic thinking collaboration engagement feedback management Certifications & Qualifications Bachelor's degree MBA #J-18808-Ljbffr