Engineer II - IT Systems

About Microchip Microchip Technology Inc. is a global leader in microcontrollers, memory, analog and integrated circuits that power the world around us. The company prides itself on a culture of trust, empowerment, respect, diversity, and communication, and on investing in employee development through programs like Leadership Passage. Position Title Engineer II – IT Systems, San Jose Job Description Microchip Technology Inc. is seeking an Engineer II – IT Systems to join our team in San Jose. The successful candidate will be responsible for a broad range of Tier‑2 Desktop Support activities, ensuring timely resolution of end‑user IT issues. The role requires close collaboration with our Tier‑1 and Tier‑3 IT teams. The position is primarily based at our San Jose – Fortune St. facility, with additional responsibility for providing support at our First St. and Holger locations. Occasional travel to these facilities will be required. Responsibilities Provide daily technical support to employees for internal desktop systems hardware and software, as well as basic support for network, server, and storage infrastructure for approximately 175 users. Support of ITAR/CU facilities and users. Install, configure, and troubleshoot Windows XP, 7, 10, and 11 operating systems, workstations, smartphones, and network equipment in a heterogeneous environment. Operate and maintain the company’s internal data communication systems across multiple platforms and protocols, including VoIP. Provide support for virtual and physical servers running Windows Server versions 2008 R2 through 2022. Manage user and computer objects in Active Directory. Perform Windows imaging for break‑fix scenarios and new computer deployments. Analyze, install, modify, and support operating systems, databases, or utility software. Conduct routine backup operations for the Fortune facility. Provide support and troubleshooting for basic Unix/Linux requests and issues. Assist the Information Services Support Manager in standardizing organizational processes, procedures, and policies. Participate in the development of information technology and infrastructure projects as needed. Provide remote support for a limited number of home users. Travel to other Microchip facilities in North America may be required. Requirements and Qualifications Bachelor’s degree in Computer Science or equivalent with a minimum of 2.5 years of experience in an IT support environment. Must be a US Citizen or Permanent resident. Excellent customer service and communication skills. Ability to support multiple users simultaneously. Positive attitude and a proactive, solution‑oriented approach. Ability to work effectively in a high‑pressure, fast‑paced environment with over 250 users. Comfortable working within a tiered support structure. Strong experience with Windows 11, Active Directory, and Office 365 in a heterogeneous environment. Strong technical aptitude and proven problem‑solving abilities. Preferred Skills Solid Leadership skills ITIL Foundation V3 or V4 certification Familiarity with the ServiceNow ticketing system Experience supporting engineering lab environments Previous experience with Microchip Desktop Support Systems U.S. Export Controls Requirements This job requires access to technology, materials, software or hardware that is controlled by the export laws of the United States. Candidates are required to provide proof of either US citizenship, Permanent US residency or classification as a protected individual as defined in 8 USC 1324b(a)(3). Travel Time 0% - 25% Physical Attributes Carrying, Feeling, Handling, Hearing, Seeing, Talking, Works Alone, Works Around Others Physical Requirements Regular business hours; 60% sitting, 20% standing, 20% walking Pay Range We offer a total compensation package that ranks among the best in the industry. It consists of competitive base pay, restricted stock units, and quarterly bonus payments. In addition to these components, our package includes health benefits that begin day one, retirement savings plans, and an industry‑leading ESPP program with a 2‑year look‑back feature. The annual base salary range for this position, which could be performed in California, is $68,640 - $163,000.* Range is dependent on numerous factors including job location, skills and experience. Equal Opportunity Statement Microchip Technology Inc is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. For more information on applicable equal employment regulations, please refer to the Know Your Rights: Workplace Discrimination is Illegal Poster. Recruitment Agency Notice Microchip Technology Inc does not accept unsolicited agency resumes. Please do not forward resumes to our recruiting team or other Microchip employees. Microchip is not responsible for any fees related to unsolicited resumes. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Appliances, Electrical, and Electronics Manufacturing and Semiconductor Manufacturing #J-18808-Ljbffr Microchip Technology Inc.