Maintenance

Maintenance

Department: ONSITE-CLERICAL
Job Status: Full-Time
Days Worked: Mon., Tue., Wed., Thu., Fri.
Rate of Pay: $22.00 - $25.00 Hourly


Position Description

Job Description: Maintenance Technician

The Maintenance Technician (MT) maintains and enhances MSRE communities through skilled repairs, preventive maintenance, apartment preparation, and responsive resident service. Responsibilities include HVAC, electrical, plumbing, pools, carpentry, and renovations across assigned properties, in accordance with MSRE quality standards. The MT works under the Maintenance Supervisor and may assume maintenance responsibilities in the Supervisor's absence, reporting to the Property Manager. Strong teamwork, communication, and workmanship support property value and the resident experience. This job description outlines the position's primary duties, responsibilities, and qualifications but does not list every task or assignment. Additional duties may be assigned by management based on property needs, operational priorities, and the employee's training and qualifications.

Job Duties

• Maintain the condition, appearance, and functionality of the community's physical facilities, including apartment homes, buildings, offices, amenities, common areas, and grounds. Apply working knowledge of residential and commercial electrical, plumbing, HVAC, pool, and irrigation systems, including water mains and electrical shutoffs, to support reliable operations and protect property value.

• Perform general maintenance, troubleshooting, and repairs involving electrical systems, plumbing (copper, PEX, PVC), HVAC, boilers, water tanks, appliances, and carpentry. Address routine wear and deterioration in doors, hardware, fixtures, walls, flooring, and other building components; verify completed repairs and report work requiring additional expertise or authorization.

• Assist the Maintenance Supervisor with contractor scheduling, access, and oversight. Monitor workmanship, cleanliness, and completion against the approved scope; report deficiencies immediately and communicate outstanding items before work is accepted.

• Address and document non-emergency service requests in Yardi within 24 hours of submission, per MSRE standards. Coordinate priorities with the Maintenance Supervisor, communicate scheduling or parts delays, and complete repairs with attention to workmanship, resident convenience, and prevention of recurring issues.

• Maintain accurate work order records, including findings, repairs, materials used, completion status, resident follow-up, and communication logs. Confirm that work is complete and the area is clean before closing requests; identify any remaining needs for follow-up.

• Support maintenance administration and maintain accurate repair, replacement, and supply inventories. Track commonly used parts, report replenishment needs, and care for Company tools and equipment to reduce downtime, loss, and unnecessary purchases.

• Follow Company purchase order and expense controls, obtain required approvals before purchases or work authorizations, and verify purchases and invoices against authorized work and budgets. Confirm receipt of materials or completion of services, report discrepancies, and identify cost-conscious solutions without compromising maintenance standards.

• Complete scheduled move-in, move-out, and preventive maintenance inspections. Perform assigned preventive maintenance, document equipment and facility conditions, identify recurring issues and upcoming repair needs, and notify the Maintenance Supervisor or Property Manager of deficiencies and applicable resident charges.

• Provide professional, courteous service to residents, prospects, vendors, and corporate teams. Explain maintenance updates clearly, respect resident homes and belongings, follow Company access procedures, and leave each work area clean and orderly.

• Lead by example and assume maintenance responsibilities in the Maintenance Supervisor's absence. Coordinate daily priorities with the Property Manager, communicate unresolved issues, and support consistent service, facility upkeep, and team follow-through.

• Follow Company Employee, Operations, and Maintenance Manuals and applicable fair housing, landlord-tenant, building code, OSHA, and EEOC requirements. Complete assignments within authorized training and qualifications, use required protective equipment, and promptly escalate conditions requiring specialized assistance.

• While on call, respond to resident or management emergencies in occupied units within ten (10) minutes and arrive on site within thirty (30) minutes. Follow Company emergency procedures, communicate conditions and response status to management, and document actions and follow-up needs.

• Prepare vacant apartments to MSRE standards, including drywall, tile, windows, safety equipment, blinds, HVAC, appliances, electrical, and plumbing. Coordinate vendor scheduling, lock rekeying, and system updates; inspect completed work and address deficiencies so each home is clean, functional, and ready for move-in.

• Complete vacant-unit make-ready work within seven (7) business days of move-out. Track progress, communicate material or contractor delays promptly, and coordinate final readiness with the Maintenance Supervisor and Property Manager.

• Perform snow removal and seasonal grounds maintenance as directed by the Maintenance Supervisor or Property Manager and MSRE policy. Monitors assigned entrances, sidewalks, and common routes for snow, ice, or weather-related maintenance needs and report conditions requiring additional attention.

• Treat curb appeal as a daily operating priority that supports resident satisfaction, leasing impressions, and property value. Keep vacant units, building entrances, common areas,

amenities, parking areas, and grounds clean and market ready. Complete frequent daily inspections and checklists; remove litter, debris, cigarette butts, and pet waste, and address or report landscaping, signage, lighting, and exterior appearance deficiencies to meet or exceed MSRE standards.

• Proactively inspect physical facilities throughout the day for maintenance needs, deterioration, leaks, lighting outages, damaged surfaces, and potential liability hazards. Promptly report findings to management, address assigned repairs and communicate larger repair or replacement needs before conditions worsen.

• Maintain clean, organized maintenance shops, storage spaces, and work areas. Store tools, materials, and supplies appropriately, keep access routes clear, and remove work-related debris after each assignment.

• Perform other duties as assigned.

Job Requirements

• Ability to perform sustained manual work throughout the workday, including standing, walking, bending, kneeling, crouching, reaching, pushing, pulling, and carrying maintenance materials, appliances, and equipment. Ability to use ladders and stairs and access rooftops as assigned, following required training and safety procedures.

• Manual dexterity and coordination to operate hand tools, power tools, diagnostic instruments, and small motorized equipment accurately. Ability to perform repetitive hand, wrist, gripping, and elbow movements and inspect tools before use.

• Responsible for providing and maintaining a personal set of basic tools, including essential hand tools such as screwdrivers, pliers, wrenches, a hammer, and a tape measure. Bring the tools needed for routine maintenance assignments and keep them in good working condition.

• Ability to recognize equipment warnings, distinguish system indicators and wiring identifiers, assess distances, and detect operating irregularities using appropriate sensory capabilities or assistive methods to perform assigned work safely and accurately.

• Consistent use of task-appropriate, Company-required protective equipment, including applicable eye, hand, and respiratory protection. Ability to follow equipment instructions, required training, and established safety procedures; report unsafe conditions and refrain from work outside authorized qualifications.

• Ability to assist with supervising maintenance associates as needed by communicating assignments, demonstrating proper work practices, monitoring completion, and escalating staffing or workmanship concerns to management. Coordinate priorities with the Property Manager when covering for the Maintenance Supervisor.

• Demonstrated proficiency in diagnosing and maintaining HVAC, boilers, water tanks, pools, appliances, plumbing (copper, PEX, PVC), electrical systems, and carpentry. Ability to locate water and electrical shutoffs, interpret equipment instructions, and recognize repairs requiring

licensed specialists or additional authorization. Apply preventive maintenance practices that preserve physical facilities, equipment reliability, and curb appeal.

• Working knowledge of applicable OSHA requirements and potential multifamily environmental hazards, including asbestos, lead, mold, and radon. Ability to recognize and promptly report suspected hazards, follow Company response protocols, and avoid disturbing suspect materials or performing work beyond required training and authorization.

• This position requires participation in assigned on-call rotations to address maintenance emergencies, including after-hours, weekend, and holiday coverage. Maintain reliable communication and availability to respond and arrive on site within the timeframes required by MSRE policy. Keep management informed of emergency conditions, actions taken, and unresolved needs.

• Ability to resolve work orders promptly and thoroughly by identifying the underlying issue, completing durable repairs, testing operation, and leaving the work area clean. Maintain accurate service records and communicate follow-up needs to reduce repeat callbacks and incomplete work.

• Reliable transportation and availability for local travel, required training, and temporary assignments at other Company properties. Must be willing to assist other Company properties within a 30-mile radius of the assigned property as operational needs require. Arrive prepared with the tools, materials, and information needed for assigned work and communicate travel or scheduling conflicts promptly.

• Ability to work independently within assigned authority and collaboratively in a fast-paced environment. Coordinate with maintenance, management, leasing teams, and vendors; communicate handoffs clearly and accept direction and changes in daily priorities.

• Strong organizational and time management skills to track work orders, inspections, preventive maintenance, parts, and deadlines. Maintain current documentation in Company systems and follow through on open items without repeated reminders.

• Professional, courteous communication with residents, prospects, vendors, and coworkers, including during service disruptions or complaints. Explain maintenance updates clearly, protect resident privacy and belongings, follow entry and key-control procedures, and refer concerns beyond the role's authority to management.

• Working knowledge of fair housing requirements and applicable federal, state, city, and county laws and ordinances relevant to assigned maintenance work. Apply Company service and access procedures consistently, follow management direction, and seek clarification when compliance requirements are unclear.

• Ability to identify and request appropriate parts, estimate completion timelines, and notify the Property Manager or Maintenance Supervisor of delays. Follow purchase order and approval procedures, use supplies responsibly, and communicate repair costs or scope changes before making unauthorized commitments.

• Willingness to complete required training, learn new equipment and digital systems, and apply feedback. Maintain task-specific knowledge and recognize when additional instruction, certification, or technical support is needed before proceeding.

• Maintain dependable attendance, accurately record all hours worked, and minimize and report overtime daily in accordance with MSRE policy. Mandatory overtime may be required based on property needs, including evenings, weekends, and holidays.

• Ability to perform indoor and outdoor assignments for prolonged periods in changing temperatures and inclement weather, including seasonal grounds upkeep and snow removal. Follow weather-related safety procedures, use required protective equipment, and report conditions that prevent safe completion.

• Ability to remain organized and professional under pressure, respond to urgent maintenance needs, and meet established deadlines without compromising workmanship or safety. Promptly communicate competing demands, delays, and resource needs to management.

• Sound judgment and practical problem-solving skills to assess conditions, identify likely causes, and recommend appropriate repair or replacement options. Proactively recognize facility deterioration and curb appeal deficiencies, distinguish routine concerns from urgent hazards, and escalate issues beyond assigned authority.

• Ability to prioritize emergencies, resident service requests, make-ready work, preventive maintenance, and daily facility upkeep with the Maintenance Supervisor. Complete assignments within established timelines, verify quality, and communicate unfinished work so responsibilities remain clear.

• This position requires frequent lifting of items up to 100 lbs., including moving appliances, mechanical systems, or equipment with assistance. Reasonable accommodations, such as mechanical lifting aids, may be available for qualified individuals with disabilities.

Required Education/Experience/Credentials

• High school diploma or equivalent.

• Specialized skill or trade school preferred.

• Relevant certification, such as HVAC or Section 608, strongly preferred.

• Two to four years of industry or related general contract maintenance experience.

• Certified Pool Operator (CPO) preferred.

• Certified Apartment Maintenance Technician (CAMT) preferred.

• Basic proficiency with Microsoft Office.

• Experience with Yardi, Compliance Depot, or Conservice preferred.

• Valid driver's license and automobile insurance.

• Ability to read, write, speak, and understand English.