Logistics Lead

Shipping Dock Lead

The Shipping Dock Lead is responsible for overseeing outbound operations in a fast-paced produce warehouse. This role ensures accurate order fulfillment, proper loading of temperature-sensitive products, and on-time shipment to customers. The Lead supervises dock staff, coordinates logistics, and maintains food safety and quality standards.

Duties and Responsibilities

A typical day in this role includes coordinating both operational and team activities to ensure smooth and accurate shipping processes:

• Lead daily shipping dock and floor operations and personnel (Receiving reports, lead correct sequence fill out, damage reports).
• Support Inbound Shift Supervisor in preparing and/or updating and completing daily recaps for all shipment projected to arrive and be treated for the day.
• Train and mentor team members on safety, efficiency, and procedures
• Support and assist the Inbound Shift Supervisor making sure all inbound conveyors, lines and printers are working properly.
• Support inbound Shift Supervisor making sure the shipping materials (labels, recaps, changes of ribbons, etc.) are done and refilled.
• Upon arrival of temporary staff, support the temps workers sign attendance log, lead pre-shift stretching exercises and assign team members to inbound or outbound areas according to operational needs
• During the treatment process, ensure temps workers are following the correct processes for accumulating and make sure they are sending the correct quantities per shipments.
• Covering floor operations when needed.
• Train temporary staff on pallet breakdown and accumulation process based on commodity/configurations, and customer requirements.
• Monitor attendance and performance
• Track output and productivity (if line is slow, review and address the issue, if a line has downtime or deviations, address them promptly, and escalate issues if necessary).
• Detect Safety hazards and/or quality issues during the process and direct them to the supervisors.
• Address bottlenecks and operational issues.
• Resolve day-to-day production issues.
• Recommend process improvements.
• Being capable to assist in managing the warehouse/production operations.

A typical day in this Outbound Lead role includes coordinating both operational and team activities to ensure smooth and accurate shipping processes:

• Support Dock Supervisor and/or Dock Shift Supervisor in preparing shipment materials in advance, including creating labels, pre-filling and updating recaps and pallet labels for various treated commodities. This may also involve placing temperature monitors on designated pallets, finalizing recap documentation, and verifying that case counts remain accurate and are not mixed between shipments.
• Activate or deactivate sortation systems (e.g., Numina) based on the specific sortation runs scheduled for the day.
• Upon arrival of temporary staff, ensure the temps workers sign attendance log, lead pre-shift stretching exercises and assign team members to inbound or outbound areas according to operational needs.
• Welcome and orient new temporary workers by providing a brief overview of tasks, safety expectations, and workflow. Pair them with experienced employees on the operations floor for hands-on guidance.
• Train temporary staff on palletization standards, including pallet color-coding by commodity, correct box orientation, and proper placement of pallet labels for treated shipments.
• Assign a team member to manage the exception lane, ensuring accurate tracking of cases.
• Support in clearing stocked boxes of products or RPC's on conveyors.
• Provide instruction on scanning procedures and directing cases to the correct sortation lanes.
• Oversees the temps workers performance during the whole treatment process
• Complete and update recap documentation using information from internal systems (e.g., SharePoint) and inbound sequencing details.
• Provide support with clerical and administrative tasks in the outbound office, including processing shipment documentation and ensuring records are accurate and complete.

Other Responsibilities for Both Roles:

• Enforce food safety standards (HACCP, GMP, cold chain compliance)
• Maintain a clean, organized, and safe dock environment
• Follows all safety and health guidelines relevant to the food industry.
• Required to follow all Quality System Management requirements for this position and facility operations.
• Required to comply with and ensure all general safety, OSHA, USDA/APHIS, FDA and State of Texas regulations for position and facility operations.
• Adhere to all instructions related to Food Defense, Good Manufacturing Practices (GMP), and HACCP programs.
• Maintain compliance with the Quality and Food Safety Management System, aligning with internal policies and external regulatory requirements.
• Follow all GMP protocols to uphold proper manufacturing practices and hygiene standards.
• Ensure adherence to Standard Operating Procedures (SOPs) to maintain consistency, safety, and quality.
• Immediately report deviations or concerns regarding food safety, product quality, or workplace safety to the supervisor.
• Maintain a clean, organized, and hygienic work environment at all times.
• Actively participate in all Food Safety, Quality, and Safety-related training sessions and initiatives.

Qualifications

• High school diploma or GED required
• 2 - 3 plus years of warehouse shipping/logistics experience (produce preferred).
• Previous leadership or team lead experience strongly preferred,
• Experience with WMS systems and RF scanners,
• Power industrial equipment (electric pallet jack, forklift, etc.) certification (or ability to obtain).
• Strong attention to detail and problem-solving skills
• Ability to work in refrigerated environments (3440F)
• Flexibility for early mornings, nights, weekends, peak seasons, and holidays.

Other Requirements:

• Bilingual in English and Spanish is a Plus.
• Knowledge of produce quality standards and grading.
• Experience with cross-docking and high-volume distribution.
• Experience using Microsoft Office, particularly Excel, for data tracking, reporting, and operational support.
• Mathematical and numerical skills, including data interpretation and accurate calculations.
• Sharp analytical abilities with high-level critical thinking and complex problem-solving skills.
• Demonstrated sense of urgency and proactive approach to resolving operational issues.
• Solid understanding of Good Manufacturing Practices (GMP).
• Strong common sense and the ability to follow both simple and complex instructions effectively.
• Highly detail-oriented, well-organized, and adaptable to dynamic work environments.
• Proven collaboration and relationship-building skills across teams and departments.
• Ability to set clear priorities and respond swiftly to changing demands.
• Excellent organizational skills with strong attention to detail and quality.
• Energetic and flexible team player with a positive, can-do attitude.
• High level of initiative; thrives in both independent and team-based settings.
• Communicates effectively and establishes strong channels of communication with all relevant stakeholders.

Work Environment and Physical Requirements:

• Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential functions of this role.
• The role involves a combination of work in a standard office setting and time spent outdoors or in the facility.
• Frequent activities include sitting, standing, walking, reaching with hands and arms, grasping with hands and fingers, climbing or balancing, and lifting objects up to 50 pounds.
• Physical demands include bending, twisting, pushing, pulling, climbing, squatting, crawling, and kneeling.
• Regular use of computers, telephones, and writing instruments is required.
• A significant portion of time is spent in refrigerated environments, requiring prolonged standing and walking.
• The employee may occasionally be exposed to moving mechanical parts and facility vehicles.
• The operational area is typically loud, while the office environment ranges from quiet to moderately noisy.
• Must be able to frequently lift and/or move up to 50 pounds.
• Requires clear communication abilities, including the capacity to detect, discern, and hear in a noisy industrial environment.
• Requires close vision and the ability to adjust focus for the operation,