Exam Proctor

The Proctor will assist in providing professional, consistent, and secure testing services to TJC students. In order to provide an efficient and courteous work environment, the Proctor must be able to work and interact well with students, staff, and faculty. The hours for this position are varied. The hours for this position are varied. The Test Proctor will need to be flexible and able to work evening and Saturday shifts on occasion. This is a part-time position and can work up to 18 hours per week. ESSENTIAL FUNCTIONS AND DUTIES Enforce testing policies and procedures firmly but courteously. Monitor students' testing sessions. Assist students with exam startup procedures and ensure successful access to the exams. Contact the professor if a student suspected of or caught cheating during the Manager's or Office Coordinator's absence Troubleshoot technology issues during the Manager's or Office Coordinator's absence by contacting OTS, Distance Education, or the professor. Maintain the cleanliness of the testing rooms. Perform other related duties as required. COMPETENCIES Knowledge, Skills, And Abilities Knowledge of customer service principles Demonstrate excellent interpersonal skills Excellent customer service skills. Effective communication skills with diverse populations Must be detail-oriented and possess good organizational skills Ability to maintain confidentiality in all student/test candidate matters. Able to stay calm in all instances. Ability to work in a busy environment and manage multiple tasks simultaneously Ability to be a team player Dependable and accountable within areas of responsibilities Ability to work a flexible schedule Supervisory Responsibilities No direct supervision Work Environment: Work may be required outside of normal business hours and is primarily conducted in an indoor setting. Physical Demands Must be able to lift at least 25lbs and stand for up to an hour or more as needed. Must be able to easily navigate testing areas to administer exams and serve test takers. Moderate: moderate physical exertion required by intermittent periods of frequent walking or standing Travel Required: No If travel is required, candidate must have and maintain a current valid Texas driver's license and an acceptable driving record. Required Education High School Diploma or equivalent Preferred Education Associate's Degree in Education or a related field Preferred Experience Experience working in higher education Proctor Experience Ability to troubleshoot technology issues EXPECTATIONS Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities are subject to change at any time, with or without notice. Will have contact - in person, by email, or by phone - with staff, students, and the general public. Must exhibit a sensitivity to and an understanding of the diverse academic, socio-economic, cultural, and ethnic backgrounds of staff and students and to staff and students with disabilities. Regular and punctual attendance is an essential function of each employee. NOTE: With or without reasonable accommodation, the individual in this position must possess the competencies and must be able to perform the essential functions and duties of the job as described above, including essential tasks requiring specific physical demands. #J-18808-Ljbffr