Customer Service Representative
Waste Management , Inc.
Waste Management, Inc. - 14959 Camage Avenue - Responsibilities: Field customer service inquiries and handle transactions independently and proficiently; Demonstrate active listening, confirm understanding of customer needs, issues, and requests; Access information using authorized systems to gather information, update records, and provide education on services, charges, billing, and contracts; Aim for one-call resolution and escalate when necessary, while advocating for customers across WM departments; Identify opportunities to cross-sell products and services and support retention efforts
Vacancy posted 1 day ago
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