Technical Support Specialist

Technical Support TechnicianLocation: Allen, TX 75002Work Arrangement: Onsite | Shift-Based | 24/7 OperationsPay Rate: $22–$24/hourDuration: 6–12 Month Contract-to-HireJob Summary3+ years of experience in Technical Support / IT Support.Strong experience providing remote technical support via phone, email, and remote tools.Troubleshooting experience with network, system, and communication-related issues.Knowledge of LAN/WAN, routers, firewalls, and basic networking.Experience with incident management, ticketing, escalation, and SLA requirements.Knowledge of VoIP or communication systems.Strong troubleshooting, problem-solving, documentation, and customer service skills.Experience documenting technical issues, troubleshooting steps, resolutions, and knowledge-base articles.Ability to monitor system performance, service metrics, and recurring technical issues.Comfortable working in a 24/7 shift-based onsite environment and managing multiple priorities.Experience collaborating with engineering and cross-functional teams to resolve complex issues.Associate degree or equivalent technical education required.Preferred certifications: CompTIA A+, Network+, or Security+.Preferred experience with RF/Network, mobile communication technologies, and AI-enabled technical tools.The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually – as applicable.