Dispatch Coordinator

Job Title: Dispatch Coordinator

Location: Kirkland, WA 98034

Shift: 7:00 AM - 4:00 PM

Employment Type: 6 Months Contract on W2 (Possible temp to hire)

Summary: You will be acting as a liaison between the branch operations and regional dispatch; maintains shared calendars for dispatch with field attendance and work scheduling. Reviews open ticket reports and submits to dispatch.

Responsibilities:

• Performs Install Base maintenance as needed. Creates safety inspection tickets.
• Updates on-call lists, sends detailed notification to Dispatch daily. Checks technicians in/out, sends down car listing and communicates information to Dispatch and supervisors.
• Provides status to National Accounts and customers on open work orders and completed callbacks. Updates evening ticket with the monthly work order number.
• Tracks Operations systems and tool audits.
• Assists mechanics with information technology downloads, on mobile devices and info into other Systems, ordering brochures and tools. Orders new phones and replacements for the service department. (N/A if branch has office manager.)
• Assists managers with safety meetings and maintains documentation. (N/A if branch has office manager)
• Completes manual payroll entry forms, including daily DVR processing and cost corrections.
• Creates parts requisitions and receives parts. Reviews weekly report of unreceived invoices.
• Performs research and review for Service Manager which may include running Account History reports, weekly pre-invoicing reports, high profile service account reports, Work in Process, Routing, TK Exact, missed service reports, sick unit reports, researching billable calls.
• Sends copy of down payment checks to regional Accounts Receivable. Submits checks sent to branch for service to lockbox.
• Creates safety inspection tickets. Monitors pre-invoicing report to ensure Safety Inspections are not being processed as Preventative Maintenance Tickets/Manual tickets.
• Assign tickets to mechanics, as needed.
• Compiles data/information for legal for First Report of Incidents and/or lawsuits (copies of contracts, tickets, and requested data) (assist office manager and/or contract sales admin to compile the required documentation).
• Prepares badging applications and tracking; orders uniforms for service (if not ordered by warehouse).
• Prepares special reports for high profile customers and provides National Accounts with updates and Requests for Information.
• Reviews Work in Progress report (weekly) and submits to regional billers.
• Reviews invoice on-hold reports and works with the Regional Procurement Department to correct.
• Opens and distributes mail and faxes. (N/A if office has office manager)
• Codes local Accounts Payable invoices and forward to Oracle Invoice email. (N/A if branch has office manager)
• Manages vehicles and submits change forms to LeasePlan. (N/A if branch has office manager or warehouse supervisor)
• Assist with Branch phones and dispatching

Qualifications:

• One-year certificate from college or technical school; or three to six months related experience and/or training in basic business administration

Education Preferred:

• High school diploma or equivalent preferred.